The QA Supervisor II is responsible for supervising and coordinating daily Quality Assurance activities across the JohnsByrne Oakton Street manufacturing facility and Howard Street fulfillment and warehouse facility. This position provides direct leadership to QA personnel, ensures adequate inspection coverage, supports production and fulfillment operations, and confirms that products are manufactured, packed, stored, and shipped in accordance with customer requirements, approved specifications, job documentation, and JohnsByrne’s ISO 9001 Quality Management System. As a multi-site supervisory position, the QA Supervisor II maintains consistent quality practices between Oakton and Howard Street, supports communication between the facilities, and serves as the primary Quality Assurance leadership backup to the Quality Manager.
3. Essential Duties and Responsibilities
Quality Assurance Supervision
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Supervise and coordinate QA Inspectors, Floor Inspectors, and other assigned Quality Assurance personnel supporting Oakton and Howard Street.
- Assign daily inspection coverage based on production schedules, fulfillment activity, customer requirements, workload, and quality risk.
- Ensure appropriate QA coverage is maintained across shifts, departments, and both facilities.
- Monitor employee attendance, performance, productivity, training, and adherence to departmental expectations.
- Provide coaching, direction, and corrective guidance to QA employees as necessary.
- Conduct employee performance reviews and provide recommendations regarding staffing, development, recognition, and disciplinary action.
- Ensure QA personnel remain visible and actively engaged on the production and fulfillment floors.
- Promote effective communication and collaboration between Quality Assurance, Operations, Client Services, Planning, Shipping, Warehousing, and other departments.
Oakton Manufacturing Quality Oversight
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Coordinate Quality Assurance activities for incoming, setup, in-process, and final inspection at the Oakton manufacturing facility.
- Verify that QA personnel perform inspections according to approved inspection plans, job tickets, customer specifications, approved samples, and applicable procedures.
- Ensure first-piece and production approvals are completed accurately and promptly.
- Confirm that approved samples, Light/Standard/Dark standards, color standards, dielines, artwork, and other required references are available and properly used.
- Monitor active production runs and ensure periodic inspections are completed at the required frequency.
- Support the investigation and containment of nonconforming printed, converted, assembled, or packaged product.
- Verify that suspect or nonconforming materials are properly identified, segregated, documented, and dispositioned.
- Coordinate additional inspection, sorting, or verification activities when required.
- Provide Quality Assurance support for high-risk, complex, secure, or customer-sensitive projects.
Howard Street Fulfillment and Warehouse Quality Oversight
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Coordinate Quality Assurance activities for fulfillment, assembly, packing, warehousing, inventory handling, and shipment verification at Howard Street.
- Ensure fulfillment lines are operating in accordance with approved work instructions, customer requirements, approved samples, and job documentation.
- Confirm that line clearance and startup verification activities are completed before production begins or changes between jobs, versions, languages, or components.
- Ensure customer-owned materials and components are properly identified, protected, counted, and used for the correct project.
- Monitor fulfillment lines for component accuracy, version control, language control, pack-out quantities, labeling, assembly sequence, and finished-product requirements.
- Ensure QA personnel perform routine line checks throughout fulfillment operations.
- Verify finished products are appropriately identified, palletized, labeled, secured, and released before shipment.
- Support shipment verification activities for customer-sensitive, secure, or high-risk programs.
- Coordinate containment and investigation when inventory discrepancies, fulfillment errors, mixed components, count issues, or shipment concerns are identified.
- Ensure consistent quality controls are maintained between products transferred from Oakton and activities completed at Howard Street.
Inspection and Product Release
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Review inspection records for accuracy, completeness, and compliance with applicable requirements.
- Ensure all required inspections and approvals are completed before product release.
- Confirm that inspection results are properly recorded in QT9 or other approved systems.
- Evaluate inspection findings and determine when production may continue, requires correction, or must be placed on hold.
- Escalate significant quality concerns, repeated defects, customer-sensitive issues, or potential shipment risks to the Quality Manager and Operations leadership.
- Maintain authority to stop production, fulfillment, or shipment when product quality or customer requirements may be compromised.
- Verify that corrective adjustments are completed and acceptable product is confirmed before operations resume.
Nonconforming Product and CAPA Support
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Ensure nonconforming materials and products are properly documented, identified, segregated, and controlled.
- Initiate or support Nonconformance and Corrective and Preventive Action records in QT9, as assigned.
- Assist with immediate containment, product review, risk assessment, investigation, and corrective action implementation.
- Work with Operations and department leadership to determine the extent of potentially affected product.
- Verify that required sorting, reinspection, rework, replacement, or disposition activities are completed.
- Monitor assigned corrective actions and communicate unresolved or overdue items to the Quality Manager.
- Support customer complaint investigations by gathering inspection records, samples, photographs, production information, and other relevant evidence.
- Assist in confirming the effectiveness of implemented corrective actions when assigned.
Quality Management System Compliance
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Ensure departmental activities comply with JohnsByrne’s ISO 9001 Quality Management System, approved procedures, work instructions, customer requirements, and applicable quality standards.
- Reinforce consistent use of approved documentation and current revisions.
- Ensure QA employees complete required records accurately and retain quality documentation according to established requirements.
- Support implementation and effective use of QT9 Quality Management System modules applicable to inspection, nonconformance, CAPA, training, and other assigned quality activities.
- Communicate identified procedural gaps, control weaknesses, or quality risks to the Quality Manager.
- Assist with implementation of revised procedures, inspection plans, forms, and quality controls.
- Support customer, certification, and internal audits by providing records, explaining operational quality controls, and demonstrating inspection activities as assigned.
- Assist with correction of audit findings applicable to supervised areas.
Training and Employee Development
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Train QA personnel on inspection methods, defect identification, sampling requirements, job documentation, customer specifications, QT9 use, and Quality Management System procedures.
- Verify that employees are trained and qualified before performing inspection activities independently.
- Maintain awareness of employee training needs and coordinate additional training when requirements, processes, equipment, or responsibilities change.
- Provide ongoing coaching to strengthen inspection consistency, decision-making, communication, and problem-solving skills.
- Conduct or support quality training for Operations and fulfillment personnel when required.
- Promote an understanding that product quality is the responsibility of all employees and departments.
Operational Support and Communication
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Participate in production meetings, quality reviews, shift handoffs, and other operational meetings as assigned.
- Communicate open quality issues, product holds, inspection priorities, staffing requirements, and customer risks to appropriate leadership.
- Maintain effective handoff communication between Oakton, Howard Street, shifts, and QA team members.
- Collaborate with Operations leadership to resolve quality concerns without unnecessarily disrupting production or shipment schedules.
- Support the Quality Manager with daily departmental coordination and special assignments.
- Serve as the Quality Manager’s designated backup for daily Quality Assurance operations when assigned.
- Notify the Quality Manager and Director of Quality Management and Sustainability of significant quality events, potential customer impact, or major product risk.
Safety, Security, and Housekeeping
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Ensure QA employees comply with company safety rules, personal protective equipment requirements, and facility security procedures.
- Support line clearance, material control, access control, and product-security requirements for applicable customer programs.
- Maintain orderly and professional QA work areas, inspection stations, retain samples, and quality records.
- Immediately report unsafe conditions, security concerns, damaged materials, product contamination risks, or improper material handling.
- Participate in safety activities, Gemba walks, 7S initiatives, and other operational improvement efforts as assigned.
4. Supervisory Responsibilities
The QA Supervisor II directly supervises assigned Quality Assurance employees supporting Oakton and Howard Street. Supervisory responsibilities include:
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Daily work assignments and inspection coverage
- Scheduling and staffing coordination
- Employee training and qualification
- Performance monitoring and coaching
- Attendance and timekeeping oversight
- Performance evaluations
- Enforcement of company and departmental expectations
- Recommendations concerning hiring, development, recognition, and disciplinary action
- Escalation of staffing, conduct, performance, or quality concerns to the Quality Manager
5. Decision-Making Authority
The QA Supervisor II has the authority to:
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Stop production, fulfillment, packing, or shipment when product quality or customer requirements may be compromised.
- Place materials or finished goods on quality hold.
- Require additional inspection, sorting, verification, or corrective action.
- Reject product that does not meet approved requirements.
- Reassign QA personnel to address operational or quality priorities.
- Escalate unresolved quality risks to the Quality Manager, Operations leadership, or Director of Quality Management and Sustainability.
Final disposition of significant nonconforming product, customer-impacting issues, or exceptions to established requirements must be approved by authorized management.
Education and Experience
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High school diploma or equivalent required.
- Associate degree, technical education, or additional quality-related training preferred.
- Minimum of five years of Quality Assurance, manufacturing inspection, printing, packaging, fulfillment, or related experience preferred.
- Minimum of two years of supervisory or team-lead experience required.
- Experience in printing, converting, packaging, fulfillment, assembly, warehousing, or regulated manufacturing environments strongly preferred.
- Experience working within an ISO 9001-certified Quality Management System preferred.
- Six Sigma Certification preferred
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Lean experience preferred
Knowledge and Skills
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Working knowledge of inspection processes, defect identification, nonconforming product control, and corrective action practices.
- Ability to interpret job tickets, inspection plans, specifications, approved samples, artwork, dielines, and customer requirements.
- Strong leadership, coaching, communication, and conflict-resolution skills.
- Ability to prioritize inspection activities across multiple departments, shifts, and facilities.
- Strong judgment and willingness to make timely quality decisions.
- Ability to investigate quality concerns and organize relevant facts and evidence.
- Strong attention to detail and documentation accuracy.
- Ability to communicate professionally with employees, supervisors, managers, and customers.
- Proficiency with Microsoft Office applications.
- Experience with QT9 or another electronic Quality Management System preferred.
- Bilingual English/Spanish communication skills preferred.
7. Physical Requirements
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Ability to regularly walk and stand for extended periods in manufacturing, fulfillment, warehouse, and shipping environments.
- Ability to move between production departments and between Oakton and Howard Street as required.
- Ability to bend, reach, climb stairs, and access inspection points around production and fulfillment equipment.
- Ability to lift or move materials and samples weighing up to 30 pounds.
- Visual ability sufficient to inspect print quality, color variation, finishing defects, component accuracy, labeling, assembly, and workmanship.
- Ability to work near operating machinery, production equipment, forklifts, warehouse traffic, and normal manufacturing noise.
- Ability to use required personal protective equipment.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
8. Work Environment and Schedule
This position works primarily within manufacturing, fulfillment, warehouse, inspection, and office environments at the Oakton and Howard Street facilities. The QA Supervisor II must be available to support multiple shifts, production priorities, customer requirements, weekend operations, overtime, and urgent quality concerns when necessary. Regular travel between the Oakton and Howard Street facilities is required.
9. Performance Expectations
Performance will be evaluated based on:
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Effective QA coverage across Oakton and Howard Street
- Inspection accuracy and completion
- Timely identification and containment of nonconforming product
- Accuracy and completeness of quality records
- Reduction of preventable escapes and repeat quality issues
- Effective communication between Quality Assurance and Operations
- Compliance with ISO 9001 and JohnsByrne Quality Management System requirements
- Timely escalation of customer and product risks
- Consistent implementation of quality controls across both facilities
10. Acknowledgment
This job description is intended to describe the general nature and level of work performed by the employee assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions. Responsibilities may be modified based on business needs, customer requirements, organizational changes, or management direction.
