This is a full-time, on-site HVAC Service Manager role based in the Baltimore, MD Area.
The HVAC Service Manager oversees day-to-day service operations, including scheduling, dispatching, and supervising field technicians for commercial HVAC maintenance, repairs, and emergency calls.
The role includes reviewing work orders, ensuring adherence to safety standards and building codes, monitoring service quality, and resolving customer concerns in a timely, professional manner.
The HVAC Service Manager collaborates with project and construction teams, supports energy-efficient and building automation initiatives, and helps optimize service contracts and preventive maintenance programs.
Additional responsibilities include team coaching, performance feedback, documentation of service activities, and contributing to process improvements and operational efficiency.
Oversee scheduling, dispatching, and completion of service calls
Provide technical guidance for complex service issues
Monitor performance, conduct training, and evaluate staff
Resolve escalated customer concerns and maintain high satisfaction levels
Track revenue, productivity, and department efficiency
Ensure compliance with safety standards and company policies
