Job Summary
Join our vibrant team as a Front Desk Receptionist and Pet Services Host, where you'll be the welcoming face of our pet care facility! In this dynamic role, you will manage front desk operations, coordinate pet services, and ensure every visitor and pet receives exceptional support. Your energetic attitude and organizational skills will help create a positive, professional environment that keeps our clients and their pets happy and comfortable. This position offers an exciting opportunity to combine administrative expertise with a love for animals, making each day rewarding and full of purpose.
Duties
- Customer Service: Greeting and welcoming pet parents and their dogs, checking them in and out for daycare, boarding, and grooming appointments, answering phones, emails, and voicemail messages promptly and professionally.
- Administrative Duties: Managing client accounts, processing payments, updating client information, handling reservations and inquiries, and maintaining accurate records and assisting Management with all assigned projects.
- Facility Operations: Assisting with the overall cleanliness and organization of the front desk and lobby area, ensuring a welcoming and safe environment for clients and their pets. Assisting in maintaining cleaning schedules and holding the team accountable to safety and cleaning standards.
- Sales and Promotion: Promoting and selling daycare, boarding, grooming, and training packages to existing and potential clients. Identifying opportunities to upsell services and grow revenue.
- Dog Handling and Supervision: May assist in dog playgroups, managing group dynamics, and ensuring the safety and well-being of all dogs in care. Proactively addressing behavior issues and intervening when necessary. Assisting with dog care routines, including feeding, administering medications, and ensuring proper hygiene.
- Problem-Solving: Handling customer complaints and resolving issues promptly and efficiently, while keeping the overall customer experience and company policies in mind.
- Communication: Maintaining open and effective communication with staff, management, and clients regarding dog behavior, health updates, and any concerns.
Skills
- Proven experience working at a front desk roles with excellent organizational skills.
- Strong computer literacy including proficiency in Microsoft Office Suite (Word, Excel) and Google Workspace applications.
- Exceptional phone etiquette skills with experience handling multi-line phone systems in a professional setting.
- Previous clerical or administrative experience combined with customer service expertise.
- Ability to multitask efficiently while maintaining attention to detail during busy periods.
- Thrive in fast-paced environments, love working with people—and pets—and want to make a positive impact every day!
Pay: $15.50 - $17.50 per hour
Benefits:
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
Work Location: In person
