Job Title: Order Management Supervisor
Job Description:
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Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
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Integrity – We’re honest, transparent, and committed to doing what’s right.
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Customer focus – We have relentless focus on our customers and their success.
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Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
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Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
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Champion change – We know adaptation and improvement are requirements to survive and to thrive.
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Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.
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Create and exemplify Trystar’s culture for relentless focus on our customers and their success
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Maintain professional business relationships with customers, field sales and manufacturing reps
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Work cross functionally with other leaders to deliver a world class customer experience
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Maintain high level of ERP and process knowledge
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Lead the Order Processing team in reviewing and responding to customer inquiries
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Lead the Order Processing team in maintaining accurate customer information and order information within our ERP
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Develop digital tools, processes and procedures within Order Processing team to enhance overall customer experience
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Track key performance indicators (KPIs), maintain order data accuracy, and generate performance reports for management
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Collect and analyze data to identify opportunities for continuous improvement to deliver a better customer experience
Basic Qualifications
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Two-Year Degree or Bachelor’s Degree (preferred)
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Outstanding communication, presentation, and leadership skills
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Minimum of 5 years experience in leading customer service teams
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Ability to use digital tools to capture and respond to customer requests
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Proficient in Microsoft Office 365 (specifically Advanced Excel)
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Experience with ERP
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Experience in customer support or sales role
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Experience with manufacturing settings
Additional Qualifications
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Experience with ERP and CRM or other case management systems, Epicor and SalesForce being a plus
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Highly motivated, passionate, with exceptional written and verbal communications skills
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Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
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High comfort level establishing and growing relationships with customers, partners and internally
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Continuous improvement mindset
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Willingness and ability to travel up to 10%
