WPO & Facilities Coordinator

Modus Closing -
Providence, RI

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Job Details

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Parental leave
Employee assistance program
Vision insurance
Pet insurance

Qualifications

Communication with suppliers
Google Workspace
Office activity coordination
Account maintenance
Monitoring compliance data
Operations coordination
Triage
Facilities management
Purchase order management
Mid-level
Invoice processing
Administrative experience
Internal employee customer service
Data management
Financial records management
Zendesk
Compliance documentation
Customer support ticket management
Vendor relationship management
Coupa
Office management
1 year
Cross-functional collaboration
Escalation handling
Process management
Communication skills
Technical Proficiency
Account opening
Cross-functional communication
Ticketing system technical support

Full Job Description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

The National Workplace Operations and Facilities team oversees the office spaces that inspire and support our productivity. This team builds and maintains all aspects of what keeps Compass’ workspaces operating seamlessly. As a Workplace Operations (WPO) Coordinator, you will be a vital administrative engine for the team, ensuring operational compliance, streamlining financial processes, and maintaining the systems that allow our offices to thrive.

Please note: this role is 100% in-office.

At Compass You Will:

Support end-to-end procurement processes, including creating purchase orders, approving system-generated orders, and providing troubleshooting assistance to internal and external stakeholders. (20%)
Manage and triage incoming requests through the ticketing system, resolving routine inquiries and routing more complex issues to appropriate team members while ensuring adherence to established workflows and service standards. (20%)
Conduct regular reviews of office systems and infrastructure to ensure safety, security, and operational compliance, including access management and monitoring tools. (5%)
Maintain accurate location and operational data, including address updates and resolving system discrepancies. (5%)
Proactively engage with ticket requesters to ask clarifying questions that facilitate faster resolutions. (5%)
Oversee business licensing processes, including new applications, renewals, compliance tracking, and record maintenance. (10%)
Manage insurance documentation processes, including intake, review, and distribution of required certificates and related materials. (5%)
Collaborate with cross-functional and regional partners to ensure compliance requirements are met and properly displayed across locations. (5%)
Administer utility accounts through third-party vendors, handling new account setups, closures, daily exception management, and escalating issues as needed. (5%)
Manage invoice retrieval and submission for vendors unable to use our vendor portal. (5%)
Facilitate vendor onboarding process in partnership with Accounts Payable and provide support with billing vendor disputes. (5%)
Provide administrative and operational support for organizational initiatives, including mergers, acquisitions, and regional projects. (5%)
Maintain updated office visual resources, including the coordination of office photos and the management of floorplans. (2.5%)
Manage Google My Business profiles, including the creation and ongoing office management (2.5%)

What We’re Looking For:

1-2 years of experience in operations, office management, or a high-volume administrative role.
Technical Proficiency: Previous experience with enterprise technology such as Zendesk, Coupa, and Google suite is highly preferred.
Meticulous Attention to Detail: You are highly organized and capable of managing complex records. .
Strong Communication: Articulate and polished communication skills, with the ability to collaborate effectively with both internal departments and external vendors.
Problem-Solving Mindset: A proactive approach to troubleshooting and the ability to formulate solutions quickly in a fast-paced environment.
Adaptability: The ability to work independently or as part of a team while managing multiple competing priorities.
Must be willing to travel 15%-25% of the time.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to

diversity, equity, inclusion,

growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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