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Dispatcher

Alliance Material Handling, Inc -
Jessup, MD

Job Details

Full-time
$26 - $30 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee stock ownership plan
Life insurance

Qualifications

Customer communication

Full Job Description

Dispatcher

Pay Range: $55,000-$60,000 based on experience

This position is on site in Jessup, MD 5 days a week.

We’re looking for a highly organized and proactive Service Dispatcher who thrives in fast-paced environments and knows how to keep operations running efficiently. The ideal candidate is detail-oriented, customer-focused, and comfortable balancing multiple priorities while supporting technicians, customers, and internal teams to deliver an exceptional service experience.

What You’ll Do:

Manage incoming service requests, emails, and electronic work orders to support efficient scheduling and timely response for service technicians
Monitor and respond to Crown E-Orders and customer service requests in alignment with service level agreements and company expectations
Coordinate technician schedules, dispatching, and work assignments to maximize efficiency and ensure customer needs are met
Manage technician work-in-progress (WIP), ensuring open work orders are reviewed, updated, and resolved in a timely manner
Review and process work orders throughout the day, verifying labor, parts usage, and billing accuracy while collaborating with field service managers and the parts team as needed
Handle incoming service calls by verifying account information, collecting purchase orders or payment details, confirming equipment information, and scheduling service appointments
Communicate critical job details, customer expectations, and scheduling updates to technicians prior to dispatch
Support the quoting process by coordinating with road technicians and the parts department to prepare and submit repair quotes within established timelines
Coordinate planned maintenance scheduling, including setting up new PM agreements, assigning monthly PM schedules, and communicating with customers regarding upcoming service appointments
Collaborate with the parts department to ensure technicians have the necessary materials and resources prior to dispatch
Maintain accurate daily reporting and scheduling updates to support operational visibility and team communication
Partner with fellow dispatchers and service team members to ensure coverage, continuity, and responsiveness during high-volume periods, absences, and holidays
Provide exceptional customer service by maintaining professional, timely, and solution-oriented communication with customers and internal teams
All other responsibilities/duties as assigned

What You Need:

Preferred: Associate’s or Bachelor’s Degree
Previous experience in dispatching, scheduling, or service coordination within a fast-paced environment
Strong organizational, communication, and multitasking skills with the ability to manage competing priorities throughout the day
Ability to work effectively across multiple teams while maintaining accuracy and attention to detail
Proficiency in Microsoft Outlook, Excel, and other business systems or scheduling platforms
Strong customer service and problem-solving skills with the ability to remain calm and professional under pressure
Ability to manage technician scheduling, work order processing, and customer communication simultaneously
Working knowledge of the Maryland, Virginia, West Virginia, and Washington D.C. service areas preferred
Mechanical aptitude or experience with service management platforms such as EquipSoft is a plus
Ability to remain in a desk-based environment for extended periods while managing high communication volume

What We Offer:

Employee Ownership (ESOP) - build long-term wealth as an owner
401(k) with company match
Multiple healthcare options including company paid plan (medical, dental, vision)
Paid time off + holidays
Company-paid short-term, long-term disability & life insurance

About Us:

Become our next millionaire. Alliance Material Handling is a 100% employee-owned company where every team member shares in the success they help create. We believe in rewarding hard work with real financial opportunity and long-term career growth.

Dispatcher

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