Position Purpose:
The Manager, Advertising Operations leads a team responsible for delivering campaign activations and a best-in-class advertiser experience to Orange Apron Media customers. This role establishes operating standards for campaign execution, ensures quality and troubleshooting rigor, and drives scalable processes that improve speed, accuracy, and advertiser satisfaction. The Manager, Advertising Operations partners cross-functionally with teams such as Product, Engineering, Analytics, Media, and Sales to resolve systemic issues, strengthen platform workflows, and enable teams to deliver consistent outcomes across pods/programs.
Key Responsibilities:
25% Campaign Operations & Activation Governance - Oversee campaign production and activation standards, ensure workflows are executed accurately and consistently across programs/pods. Ensure operational requirements (inputs, timing, dependencies) are met, proactively remove roadblocks impacting on-time launch.
25% People Leadership & Capability Building - Coach and develop associates through structured touchpoints, development conversations, and accountability systems. Strengthen onboarding and enablement to improve consistency and knowledge retention. Allocate/adjust workload across pods/programs to maintain service levels and execution quality.
15% Account Support Oversight - Ensure advertiser-facing support meets expectations (responsiveness, clarity, proactive issue management) and improves advertiser confidence. Establish team processes and workstreams that support consistent advertiser communications (updates, expectations, issue status, next steps).
15% Performance, Insights & Business Impact - Analyze operational, demand, and financial performance indicators to identify optimization opportunities and improve execution decisions. Enable reporting/dashboards/insights that improve visibility and adoption internally (and externally where approved), elevating with cross-functional partners and leadership, as needed.
10% Process Improvement & Cross-Functional Partnership - Partner with Product/Engineering/UX and operational stakeholders to improve platform capabilities and activation processes. Drive efficiencies through SOPs, automation, and ways of working improvements that reduce manual work.
10% QA Support & Troubleshooting - Establish QA standards and troubleshooting practices; coordinate issue identification, validation, and resolution with partners. Track recurring issues and lead prevention efforts (root cause patterns, process controls, documentation updates).
Direct Manager/Direct Reports:
Travel Requirements:
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Minimum Qualifications:
Preferred Qualifications:
5-6+ years of relevant experience in marketing, advertising, or media roles.
Relevant experience in advertising technology/operations, campaign activation, QA/troubleshooting, and operational process design.
Demonstrated success partnering cross-functionally to launch tools, improve workflows, and scale programs.
People leadership capability: coaching, accountability, development conversations, onboarding improvements, and certification support.
Ability to manage deadlines & milestones across multiple simultaneous initiatives.
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Collaborates
Ensures Accountability
Plans and Aligns
Communicates Effectively
Develops Talent
Drives Results
