Description:
Doubletree by Hilton is searching for a Front Desk Agent, where you’ll be the first point of contact for our guests! You’ll play a key role in creating a welcoming atmosphere, managing check-ins and check-outs, and providing exceptional customer service. If you’re passionate about hospitality and enjoy interacting with people, this position offers an exciting opportunity to make a positive impact on our guests’ experiences.
Where you can make an impact:
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Greet and check in guests, ensuring a smooth and welcoming arrival experience.
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Manage guest check-outs and handle billing inquiries.
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Answer phone calls, respond to inquiries, and provide information about resort amenities and services.
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Maintain accurate guest records and manage reservations through the property management system.
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Address and resolve guest complaints or concerns promptly and professionally.
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Assist with concierge services, including activity reservations and local recommendations.
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Ensure the front desk area is clean and organized at all times.
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Collaborate with housekeeping and maintenance teams to meet guest needs.
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Handle cash and credit transactions accurately.
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Participate in team meetings and training sessions to enhance service delivery.
Requirements:
Education/Formal Training:
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High school diploma or equivalent required; degree in hospitality management preferred.
Experience:
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Previous experience in a front desk or customer service role preferred.
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Familiarity with property management systems is a plus.
Knowledge/Skills:
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Excellent communication and interpersonal skills.
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Strong organizational and multitasking abilities.
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Customer-focused mindset with a passion for providing outstanding service.
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Ability to handle cash and process transactions accurately.
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Basic computer proficiency, including MS Office and reservation software.
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Flexibility to work shifts, including weekends and holidays.
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Must be able to travel to The Springs Resort & Spa.
