Come join us! We are looking for a talented individual to join our team. We are devoted to creating excellence in service to our guests. The Hotel operates 24 hours a day and 7 days a week. Operational demands require variations in shift days, starting and ending times, and hours worked in a week.
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The Director of Rooms directly supervises the Front Office, Bellstand, Valet and Housekeeping and effectively handles guest needs and manages staff while keeping the hotel running seamlessly. This position has an active participation in the profit maximization, guest satisfaction, revenue and operational effectiveness. Analyze financial and operating data to achieve budgeted labor, supplies, materials and other cost standards.
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The Director of Rooms must have strong working knowledge of all areas of the hotel, experience making critical decisions, with a proven track record of managing, motivating, and leading a fullservice hotel team.
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Plan, organize, staff, direct and control the hotel and operate the hotel in the absence of the General Manager following all policies and procedures.
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Develop maximum profits through cost and labor control; maintain the highest standard of services to the guests, including maintenance and cleanliness for the guests' rooms and associated facilities; maintain the highest standards of security for the hotel patrons and associates and maintain the highest standards of quality and service.
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Direct and coordinate the Rooms Division; Conduct employee performance evaluations as prescribed and ensure that all Team Members are trained in their positions to maximize service, production and efficiency; control staffing, maximize profits, control costs and ensure the security of the operation.
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Clearly describe, assign, and delegate responsibility and authority for the operation of the various subdepartments under his/her supervision; conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity.
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Direct and coordinate the Rooms Division operations in conjunction with the General
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Manager to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision.
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Direct and coordinate with the Executive Housekeeper to ensure that housekeeping procedures are established to maximize production, regulate linen and housekeeping supplies and to ensure the cleanliness of the facility.
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Work with the Director of Engineering to ensure the property is maintained and that all mechanical equipment is in good working order; ensure the implementation of a preventative maintenance system, workorder system, and energy conservation program.
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Assist in recruiting, onboarding, training, coaching, and developing team members and supervisors to build a highperforming hospitality team.
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Lead by example through professionalism, accountability, visibility, and a strong guestfocused leadership presence.
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Support performance management initiatives including coaching conversations, recognition, corrective action, scheduling, and operational followup.
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Oversee payrollrelated responsibilities for Front Office, including timecard reviews, edits, approvals, and labor accountability.
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Work with Director of Human Resources on matters relating to federal, state and local employment.
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Other duties as assigned by management.
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The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
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Education and Experience
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Bachelor's degree or equivalent experience.
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Three to four years in a similar role is preferred. (Marriott experience is required).
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Strong project and time management skills; ability to effectively backward plan, juggle multiple priorities with great attention to detail, and deliver consistently and timely results.
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High level of comfort with financial oversight and budgetary tracking.
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Skills and Abilities
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Ability to understand and provide friendly guest service.
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Ability to correctly process checkins and checkouts, answer questions, and resolve guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.
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Ability to process guest bills and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
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Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters.
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Ability to follow an appropriate course of action based on policies and procedures.
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Ability to operate a computer, calculator, phone and other office equipment.
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Attention to details with good organizational and efficient time management skills.
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Consistently professional attitude and behavior with effective listening and communication skills.
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Ability to work in a fastpaced environment, sometimes under pressure, while remaining flexible and efficient and simultaneously handling competing and changing priorities.
At Wurzak Hotel Group we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career. WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
