POSITION TITLE: Patient Access Representative
ORGANIZATION: Dental Connections
REPORTS TO: Patient Access Manager
Position Purpose: To coordinate patient services in the reception area to ensure that all activities involved with patient processing are completed, including incoming patients, outgoing patients, and account processing.
Job Functions:
· Greet patients & other visitors to the center;
· Perform telephone responsibilities;
· Understand, perform, and maintain exceptional patient processing responsibilities including:
o Verify of all patient information such as address, phone, and insurance
o Verify of patient insurance eligibility for all insurance plans
o Obtain up-to-date health history and any other necessary forms
o Notify dental staff of patient “ready” status
o Complete patient walk-out process, including scheduling return appointment needs;
· Confirm dental appointments;
· Track data information for reporting purposes including:
o Broken or Cancelled Appointments
o Patient Payments;
· Handle requests to and from other Dental or Medical offices for any information needed;
· Address any patient issues associated with patient processing;
· Have ability to work Accounts Receivable in Curve Hero as additional support to the Patient Access Supervisor;
· Maintain basic knowledge of insurance coverages to assist with appropriate appointment scheduling for patient needs;
· Other duties as assigned.
Position Requirements:
· Education Requirement: High School Graduate or Equivalent;
· Bi-lingual (Spanish/English) strongly preferred;
· Prior experience in a dental or medical office setting preferred;
· Strong computer skills/experience required, including, but not limited to, Microsoft Office Programs and Electronic Patient Record systems;
· Ability to multi-task, while maintaining a “patient first” approach;
· Strong telephone skills, with pleasant personality and speaking voice;
· Strong communication and interpersonal skills, with the ability to maintain long-standing, professional relationships with employees and patients;
· Ability to easily relate to diverse populations.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- On-site gym
- On-the-job training
- Paid time off
- Retirement plan
Medical Specialty:
Education:
- High school or equivalent (Preferred)
Experience:
- healthcare reception: 1 year (Required)
Language:
- Spanish or any other language? (Required)
Work Location: In person
