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We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests
Royal Caribbean Group’s Global Marine Operations Team has an exciting career opportunity for a full-time Senior Manager Hotel Maintenance reporting to the AVP Hotel Technical Maintenance and Refurbishment within the Global Marine Operations – Marine Technology Function
This position will work onsite in Miami Florida
This position is not eligible for work authorization sponsorship
Position Summary:
The Senior Manager Hotel Maintenance will lead and manage a team of refurbishment project managers and hotel technical specialists and ultimately be responsible for the development planning execution and financial performance for refurbishment projects and hotel technical programs fleetwide This position will develop tools and processes to standardize the way of working across the brands including condition surveys capital projects brand alignment transparency and fiscal responsibility
Essential Duties and Responsibilities:
Strategic and Technical Leadership
Establish efficient transparent processes for project planning development
Optimize the structure and deployment of riding crew teams
Collaborate closely with brand leadership to ensure alignment with shared goals and operational targets
- Monitor key operational metrics (including SOA) and implement corrective actions as needed
Develop lifecycle reporting capabilities for key hotel maintenance commodities
Partner with Supply Chain to identify cost effective alternatives to obsolete or high-cost materials
- Maintain and oversee shoreside spare parts inventories and coordinate intake/outtake with Supply Chain and Logistics
Lead the strategy for hotel technical and refurbishment programs across the assigned brand’s fleet ensuring alignment with safety sustainability guest experience and operational objectives
Define and maintain hotel technical standards specifications and best practices
Serve as the primary subject-matter expert for marine hotel technical systems
Fleet Operations and Reliability
Oversee the performance reliability and maintenance of all hotel technical systems across the fleet
- Provide expert technical guidance to shipboard teams and shoreside leadership
Lead root-cause analyses and ensure effective corrective and preventive actions
- Ensure hotel technical systems consistently meet public health and regulatory requirements
Newbuilds Dry Docks and Modernizations
Partner with Newbuild teams to standardize and maintain fleetwide material specifications accessible to the shoreside organization
Compliance and Safety
Ensure adherence to maritime regulations (USPH SOLAS Class Flag IMO CDC/VSP)
- Maintain full alignment with the company’s Safety Management System (QMS)
Support internal and external inspections audits and regulatory reviews
Project and Vendor Management
Lead relationships with OEMs shipyards
- and key service providers
Support procurement processes including negotiations warranties and long-term service agreements
- Oversee all technical deliverables tied to capital projects within area of responsibility
People Leadership
- Lead and develop a global team of hotel technical and refurbishment specialists
Drive recruitment development training
Foster a culture of safety accountability
- and continuous improvement
Financial Management
- Manage a combined R&M and capital budget up to $20M annually
Maintain the capital project inventory and ensure alignment of priorities with brand partners
Ensure all refurbishment projects are delivered on time within scope and within budget
Ensure that operational expense–funded projects meet budget expectations across the fleet
Qualifications Knowledge and Skills:
Bachelor’s degree in project management Industrial Engineering Architecture or equivalent work-based experience in other hotel technical maintenance/refurbishment roles
- 5 years of experience in a managerial position with multiple direct reports
- Must have a basic understanding of the shipboard work environment and the various technical systems onboard
Demonstrated ability to handle fast paced decision making and crisis management
Strong working knowledge of regulations relevant for the cruise industry
Proven involvement in new builds dry docks
- or major retrofit projects
Experience managing large budgets and cross-functional technical teams
Previous experience managing refurbishment or other maritime projects preferred
- Strategic thinker with strong business acumen
Decisive leader with excellent problem-solving skills
Strong analytical
- problem solving and logistical thinking abilities
- Effective communicator across technical and non-technical audiences
Comfortable working in a global
- multi-cultural environment
Physical Demands:
Must be able to sit stand write review/type reports compile data operate a computer communicate
- Office-based with frequent international travel
Shipboard visits dry dock attendance and shipyard oversight required which requires one to board ships be in confined spaces work with higher levels of noise and work in various types of weather
- Availability for operational support during critical incidents
- Work environment includes both office and non-office settings
We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
