SUMMARY
The Document Destruction Route Driver/DSP is responsible for providing route services to Gone4Ever document destruction customers while providing Life Skills Development services to accompanying client(s) with developmental disabilities. The requirements include transporting supplies and materials, loading and unloading the delivery vehicle, and ensuring that all cargo is safely secured before transport.
THE BASICS
Required Knowledge, Skills, Abilities, and Work Habits
Has and demonstrates a passion for serving people.
Learns and understands job and applies job knowledge.
Reads and understands each assigned client’s Support Plan and Behavior Plan (if applicable).
Demonstrates respect of customers, clients, families, co-workers, and the Agency Mission.
Advocates for clients and their families.
Focuses on quality.
Consistently follows agency rules and guidelines.
Guards agency resources.
Communicates effectively and positively (oral, written, body language, etc).
Self-initiates by organizing, managing time, and prioritizing tasks.
Maintains confidentiality of those we serve.
Has excellent attendance.
Operates a box truck vehicle safely.
Demonstrates effective basic computer skills (E-Mail, Word processing, Excel, HR System, Client Records System).
Document Destruction Route
Reports any vehicle maintenance problems immediately to supervisor
Operates company equipment in a safe and efficient manner in an effort to minimize the risk of injury and equipment damage
Maintains a high level of security when emptying consoles and/or containers by ensuring all documents are retrieved and the consoles/containers are securely locked.
Services accounts using a hand-held device where applicable
Ensures the accuracy of the type and quantity of consoles/containers.
Manages assigned routes ensuring customers’ confidential material is collected and serviced in a timely and accurate manner.
Handles or escalates to supervisor all customer problems and inquiries expediently and in a professional and courteous manner.
Customer Service
Know the customers and the clients
Get to know clients’ Choices and Preferences
Build a strong relationship with clients’ families: Communicate with them; Answer their questions; Let families know you’re here to help
Build a strong professional relationship with and support co-workers
Be friendly, helpful, and help solve problems
Actively communicate, have fun, and be creative
Person, Environment, and Activities
Help train and oversee the client(s) in their Document Destruction role.
Know Location of Client(s) and what they are doing at all times
Know current health/safety issues
Know potential problems
Implement safety solutions
Communicate any changes
Ensure clients have a professional appearance
Ensure clients provide professional services to Gone4Ever customers
Follow clients’ meal menus and special diets, if applicable
Documentation
Read each client’s Implementation Plan. Request Manager to provide any clarifications needed.
Daily Notes (T-Logs): Document in Client Records Management system (Therap) daily notes including: learning opportunities, choices, community participation, special events, new information, health concerns and follow-up.
Incident Reports: Know what is reportable; know the difference between Incident and Critical Incident; Report incidents timely, as required.
Medical Emergencies and Safety
Immediately report any suspected abuse, neglect, or exploitation by calling 1-800-96-ABUSE.
Ensure clients are safe at all times.
Medical Emergencies: Call 911; Implement Emergency Training; Ensure Safety of Others; Inform Manager; Communicate with Emergency Responders; Help other affected clients
Driving: Never use cell phone while driving; Keep up with vehicle safety checks; Help clients in and out of the vehicle as needed; Remain 100% focused on driving; Obey traffic laws.
Behavior Programs
Build positive relationship with clients
If 1 on 1, always stay on task
Ensure any security system is engaged
Be familiar with target behaviors
Know and follow behavior plans
Be attentive, speak calmly, be compassionate
Follow T.A.C.T Training
EDUCATION AND EXPERIENCE REQUIREMENTS
Possession of high school diploma.
One (1) year of experience working with developmentally disabled or in a related field working with elderly, children or caring for patients in hospital setting. College education may substitute for experience. (30 credit hours is equivalent to one year of experience).
Possess a current, valid Florida drivers’ license with Qualified Driver status.
Experience driving a box truck strongly preferred.
Experience with route services preferred.
PHYSICAL DEMANDS
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves standing, sitting, walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms.
Employee may be required to perform physical restraint techniques, First Aid, CPR and/or physically transfer clients.
The employee may be required to push, pull, lift, and/or carry 75 pounds or more; drive a motor vehicle; bend, squat or kneel.
The noise level in the work environment is usually moderate.
