About Us
We are a Hand & Stone Massage and Facial Spa in Pleasant Grove, UT. This is a strong opportunity to lead our Pleasant Grove location as we grow our multi-spa business. You’ll have solid operational support and the chance to make a real impact on team culture, guest experience, and results. We’re looking for a high-energy, people-focused leader who builds positive momentum and delivers.
The Role
We need a hands-on Spa Manager who leads our front-desk sales team and service providers, owns daily operations, and shapes a high-performing, positive team culture. You’ll influence the team through daily interactions and one-on-ones, drive sales and service excellence, and work closely with regional leadership to deliver growth, happy employees, and happy clients. Spa experience is not required — we’ll teach you the systems. What matters most is your ability to lead people, drive results, and build trust through positive, relationship-based leadership.
What You’ll Do
- Recruit, train, and motivate the front-desk sales team and service providers to hit strong conversion, membership, retail, and upgrade goals while delivering excellent guest experiences.
- Lead by example with energy, warmth, and professionalism in daily interactions and one-on-ones — setting a positive, collaborative tone that keeps the team aligned, motivated, and focused on clear goals and wins.
- Own scheduling, performance management, inventory, compliance, and smooth daily operations.
- Drive revenue, average ticket, rebooking, retail attachment, and client satisfaction metrics.
- Handle guest feedback with empathy and turn issues into loyalty opportunities.
- Build trust and strong relationships with the team and regional leadership while creating a unified, positive, solutions-focused culture.
What You Bring
- Proven experience leading and motivating sales-driven, customer-facing teams (retail, hospitality, fitness, or similar — spa experience is a plus but not required).
- Naturally warm, charismatic, high-energy style that builds real connections and inspires others.
- Strong track record of driving sales results while keeping teams engaged and positive.
- Experience building team culture or leading through change/turnarounds is highly valued.
- Comfortable leading through influence and relationships (one-on-ones and shift-level communication) rather than rigid processes.
- Solid with KPIs, scheduling software, and POS systems (training provided).
- Flexible schedule including weekends and evenings.
- Solutions-oriented professional who takes ownership of results and thrives in collaborative environments.
What We Offer
- $50k–$65k OTE (base + performance bonuses tied to growth and KPIs).
- Strong leadership support in a growing multi-location business, with a clear path to work under an experienced regional manager.
- Real opportunity to make a visible impact and build something you’re proud of.
- PTO, wellness benefits, free services, and employee discounts.
- Backing of the Hand & Stone brand (systems, training, and recognition programs).
Job Type: Full-time
Work Location: In person – Pleasant Grove, UT 84062
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
Application Question(s):
- What is your philosophy of sales and team leadership? What does it take to motivate a team to deliver both strong results and genuine job satisfaction?
- How do you lead people to drive high performance while keeping culture positive and supportive?
- Tell us about a time you led a team through change, improved team culture/morale, or built positive momentum in a challenging situation. What was your approach and the results?
Work Location: In person
