This Isn't Just a Front Desk Job. It's a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported.
Whether a patient is calling for the first time or checking in for their tenth visit, you are the voice who makes them feel welcomed, remembered, and supported.
At Hill Pro-Motion Physical Therapy, that voice could be yours.
We’re looking for a Patient Care Coordinator who brings warmth, organization, professionalism, and follow-through to every patient interaction. Someone who doesn’t just answer phones or schedule appointments, but helps patients feel confident, cared for, and clear on their next step.
This role is ideal for someone who loves helping people, keeping systems organized, solving problems, and being an essential part of a growing healthcare team.
Why This Role Matters
You’ll be the first impression and often the lasting one.
From the first phone call through check-out, you’ll help guide patients through their experience at our clinic. You’ll answer questions, coordinate schedules, verify insurance, collect payments, and help patients stay committed to their plan of care.
As our practice grows, we need someone who can help create a front office experience that is organized, welcoming, efficient, and patient-centered.
What You’ll DoNew Patient Conversions & Scheduling
- Convert incoming inquiries and referrals into scheduled evaluations
- Respond quickly and warmly to phone calls, emails, and patient questions
- Follow up with patient leads and help them take the next step toward care
- Build and maintain an efficient schedule that supports patient success and clinic growth
Insurance & Financial Coordination
- Verify insurance benefits and assist with authorizations
- Explain coverage, deductibles, and co-pays clearly and professionally
- Collect payments at check-in and check-out
- Help patients understand their financial responsibilities with kindness and confidence
Case Management & Data Accuracy
- Enter and update patient information accurately in the EMR
- Maintain organized electronic charts
- Support documentation flow with referral sources, physicians, and case managers when needed
- Keep patient records complete, accurate, and up to date
Front Office Operations
- Welcome and check in patients while creating a calm, positive front desk experience
- Monitor the daily schedule and communicate with the clinical team throughout the day
- Follow up with patients to reduce cancellations and improve attendance
- Help keep the clinic running smoothly during busy days
You’re a Great Fit If You:
- Have 1+ years of front desk, medical office, Patient Care Coordinator, or healthcare administrative experience
- Communicate with clarity, kindness, and confidence
- Have experience with scheduling, insurance verification, authorizations, EMR systems, and collecting co-pays
- Can manage multiple priorities without losing your professionalism
- Enjoy problem-solving, organization, and patient communication
- Take ownership of your work and care about doing things the right way
- Want to be part of a team where your role has a direct impact on patient care and clinic success
What You’ll Receive
- Pay: $17-$21 per hour
- Schedule: Full-Time, Monday-Friday, 8:00 AM - 5:00 PM
- Health Insurance
- Dental Insurance
- 401(k)
- 401(k) Matching
- Paid Time Off
- Competitive Compensation
- Training & Development
- Company Events and Team Celebrations
- Growth Opportunity Within a Growing Practice
Why Join Hill Pro-Motion Physical Therapy?
At Hill Pro-Motion Physical Therapy, we believe great patient care starts before the first treatment.
It starts with the first call. The first greeting. The first moment a patient feels like they are in the right place.
That’s why this role matters so much.
You’ll be joining a growing private practice where your work will be noticed, your effort will matter, and your role will directly support both the patient experience and the success of the clinic.
If you’re looking for a position where you can build relationships, stay organized, help people, and grow with a supportive team, we’d love to meet you.
We’re scheduling interviews now and moving quickly.
Apply today and let’s talk.
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid time off
Application Question(s):
- How many years of front desk or Patient Care Coordinator experience do you have in a healthcare setting?
- Do you have experience with, or are you familiar with, EMR and billing systems?
- Do you have experience with insurance verification and authorization processes, including collecting co-pays?
- Do you have experience contacting patient leads and converting them into scheduled evaluations or consultations? Please describe.
- Are you willing to undergo proven sales training to assist with lead conversion and evaluation scheduling?
Work Location: In person
