Overview
We're looking for a highly organized, detail-oriented Marketing & Operations Coordinator focused on job costing, client follow-up, and marketing support. We are looking for a friendly and customer-focused individual who loves solving problems and who is focused on getting the details right. If you're highly organized, eager to learn, and are committed to doing great work, we want to hear from you.
What you'll do:
Operations Job Tracking and Costing:
- Track all jobs from start to finish using JobTread, Google Workspace, and Excel.
- Ensure accuracy in job costing including hours, materials, and labor.
- Identify and flag discrepancies in projected vs. actual costs.
- Clean up and maintain accurate reporting in JobTread and Excel.
- Report to leadership weekly and monthly on your findings and ideas.
Operations Support:
- Assist leadership with weekly reporting and performance analysis, including tracking KPI's, updating marketing data, and preparing job costing summaries for weekly meetings.
- Help identify and improve gaps in project documentation, follow-through, and reporting accuracy.
- Assist in writing client estimates, change orders, and documentation when needed.
- Assist in collecting payments when needed.
Client Follow-Up & Past Proposal Support:
- Follow up with potential, new, and existing clients regarding their projects.
- Help nurture client relationships by providing timely updates and follow-through.
- Act as a client-forward voice, ensuring every job reflects our brand, standards, and values.
Marketing Support:
- Monitor industry trends and competitor activities to identify opportunities for growth.
- Coordinate tradeshows, events, marketing vendor communications, and ordering.
- Keep a daily and monthly lead tracker, helping us to understand where our leads are coming from, and following up (Phone, Email, Text, In-App Messages) with potential new leads on a regular schedule.
- Keep marketing collateral and marketing projects on track.
- Assist with marketing project execution and campaign tracking for Google Ads, Google Analytics, Angi, Home Advisor, Thumbtack, Google LSA, and more.
- Assist Sales, Marketing, and Project Management teams with various marketing tasks.
- Lead and manage our online reviews and platforms ensuring we respond quickly to new reviews and keep our online platforms updated.
- Help create posts on social media, and keep platforms up to date and post regularly.
Experience and Qualifications:
- Experience in construction, restoration, admin, marketing, or customer service is preferred.
- Strong interest in marketing, communications, or branding.
- Experience in reaching out to clients by phone and email.
- Familiar with the marketing process, including managing timelines, vendors, and follow up.
- Able to quickly learn new digital tools such as JobTread, Google Workspace, and Google Analytics.
- Familiarity or experience in Google Ads/Google LSA/Google Analytics a plus.
- Highly organized, detail-oriented, and dependable.
What we offer:
- A supportive and values-driven team that cares deeply about doing great work, and taking care of clients.
- Room to grow into marketing, management, estimating, and/or operations roles.
- 8 paid holidays
- Health/vision/dental insurance
Job Type: Full-time
Pay: $21.00 - $29.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
