Join a team that values your experience, customer service skills, and technical knowledge.
Master Fleet is looking for an experienced Service Advisor to support our customers and technicians by coordinating repairs, scheduling service work, and ensuring an exceptional service experience.
If you have a background in trucking or automotive service, understand maintenance/repairs, and enjoy helping customers, this is a great opportunity for you.
What You’ll Do
- Greet customers and schedule service appointments
- Create repair orders and document repair needs
- Track, enter and bill out labor and parts on repair orders daily.
- Translate customer concerns into standard repair terminology
- Communicate repair timelines and updates clearly to customers
- Review equipment history and clarify concerns
- Obtain customer approval and open repair orders
- Monitor repair progress and contact customers about delays
- Update computer systems and verify completed work
- Assist with parts and other support functions
- Support continuous improvement efforts
- Coordinate activities when the manager is out
- Adapt to new technologies and changing customer needs
What We’re Looking For
- 3+ years of experience in a high‑transaction service environment
- Strong customer service and communication skills
- Great organizational skills and ability to multitask
- Solid computer skills; ability to learn new systems quickly
- Problem‑solving mindset and ability to listen effectively
- Team player with strong interpersonal skills
- Willingness to learn technical aspects and assist with parts
- Commitment to continuous improvement
- Management/Leadership Skills is a plus
Why Join Master Fleet?
- Supportive and team‑focused environment
- Opportunities to grow your skills and career
- Work with a company that values quality and customer service
Job Type: Full-time
Pay: $25.00 - $29.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Tuition reimbursement
- Vision insurance
Work Location: In person
