Position Summary:
The Server is responsible for delivering a high-quality guest experience through attentive service, product knowledge, and efficient execution. This role requires strong communication, urgency, and accountability while maintaining standards of hospitality and teamwork.
Core Responsibilities:
Guest Experience
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Greet every table promptly with professionalism and energy.
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Guide guests through the menu with confidence and product knowledge.
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Take accurate food and beverage orders and enter them correctly into the POS.
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Maintain awareness of table progression and pacing throughout the meal.
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Anticipate guest needs and resolve issues before they escalate.
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Present checks and process payments efficiently.
Service Standards:
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Full ownership of your tables from greet to close-out.
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Pre-bus and maintain table cleanliness throughout the dining experience.
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Ensure food is delivered promptly and correctly.
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Follow all steps of service consistently.
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Maintain clean, organized, and stocked service areas.
Team Responsibilities:
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Assist teammates when needed—this is a team environment, not an individual one.
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Support hosts, bartenders, and kitchen when the operation requires it.
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Help maintain flow of service, especially during high-volume periods.
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Communicate clearly with managers and BOH.
Operational Discipline:
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Follow all section assignments, cuts, and scheduling as directed by management.
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Do not swap sections or make floor decisions without manager approval.
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Maintain accountability for your tables during shift changes.
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Adhere to all opening, running, and closing side work.
Cleanliness & Organization:
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Keep your section clean at all times (tables, floors, surrounding areas)
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Participate in daily and weekly cleaning tasks.
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Maintain sanitation and safety standards.
Performance Expectations:
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Strong sense of urgency and awareness.
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Consistent execution of service standards.
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Positive attitude and professional appearance.
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Reliability and punctuality.
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Ability to handle high-volume service without sacrificing quality.
Physical Requirements:
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Ability to stand and walk for extended periods.
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Carry trays and lift up to 30 lbs.
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Work in a fast-paced, high-energy environment.
What Success Looks Like:
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Guests feel welcomed, taken care of, and want to return.
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Tables are clean, organized, and properly paced.
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Team members can rely on you.
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Managers don’t have to micromanage your section.
