POSITION SUMMARY:
As our Product/Sales Ambassador, you will assist with the day-to-day operations of our store, ensuring that every customer receives a superior experience while upholding all Coughing Cardinal USA, LLC rules and company policies. Your role will be pivotal in shaping the success of our team and store.
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Lead with Excellence: Deliver a top-notch customer experience, ensuring every interaction is positive and professional.
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Manage Inventory: Use and access inventory as directed in order to maintain optimal stock levels.
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Communicate Effectively: Maintain clear and open lines of communication with co-workers, customers, and manager.
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Solve Problems: Troubleshoot customer concerns, ensuring a satisfactory shopping experience.
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Foster Team Spirit: Be a positive and collaborative co-worker in order to promote a culture of excellence.
DUTIES AND RESPONSIBILITIES:
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Proven Customer Service Experience: 0-1 years’ experience providing excellent customer service selling and promoting products.
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Product Knowledge: Extensive product knowledge across all smoke shop product lines.
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Organizational Skills: Highly organized individual with excellent multitasking abilities, ensuring customer inquiries are addressed.
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Communication Skills: Exceptional communicator who is positive, approachable, and able to assist diverse clients successfully.
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Integrity: Must pass a background check and drug screen.
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Assist with driving sales and profitability through customer satisfaction.
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Assist Manager with preparing store displays and marketing throughout the store.
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Ensure merchandise is properly priced, displayed, and stocked according to inventory levels as directed.
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Ensure efficient day-to-day customer satisfaction by maintaining a working knowledge of products and services.
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Assist with special promotions and advertising events.
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Maintain effective communication co-workers, customers, and store management.
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Promptly escalated customer complaints, questions, or concerns in a professional and friendly manner
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Additional duties, as assigned.
REQUIREMENTS & QUALIFICATIONS:
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0-1 years of retail management experience
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Flexibility to work as needed.
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Ability to multi-task and perform tasks as directed.
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Demonstrate effective communication and customer service skills for effective problem solving.
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Initiative-taking leader capable of motivating others to achieve company goals.
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Excellent verbal and written communication and customer service skills in-person and over the phone
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Must possess strong work ethic and people skills and be highly organized, able to multi-task and be meticulous in a demanding environment.
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Intermediate to advance computer skills (spreadsheets, presentations, reporting)
Job Type: Full-time (Non-Exempt)
Shift: Morning / Day / Evening and Weekend availability as needed to be successful
BENEFITS:
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Medical Insurance
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Paid Time Off (PTO)
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Performance Bonus - Future adjustments to salary will be based upon performance.
Work Location: Assigned Missouri Store Location
