HVAC Scheduler / Customer Service Representative
About Us
Apex Clean Air is a growing HVAC and Air Duct Cleaning company dedicated to providing expert service and making a positive impact on our customers’ lives. We are looking for an energetic, organized, and self-motivated person to join our fun, positive, and fast-paced office team.
This position may be a great fit for someone with experience as an inbound customer service representative, HVAC scheduler, home service scheduler, or outbound appointment scheduler. We are willing to train the right person who has strong customer service skills, a great attitude, and the ability to learn quickly.
The main focus of this role is helping customers, scheduling appointments, following up on leads, and keeping our schedules full.
Our hours of operation are Monday–Saturday, 7:00 AM–7:00 PM. Your shift will be scheduled somewhere within those days and times and may include Saturdays.
What We Offer
- A supportive, team-oriented office environment
- Opportunity for growth, advancement, and raises
- Benefits eligibility after waiting period
- Professional training provided
- A company culture built on positivity, accountability, and teamwork
Key Responsibilities
As an HVAC Scheduler / Customer Service Representative, you may be responsible for:
- Answering inbound calls from customers
- Making outbound calls to existing customers and warm leads
- Scheduling HVAC service, maintenance, and follow-up appointments
- Responding to customer texts and emails
- Following up on missed calls, web leads, open estimates, and lead pipelines
- Helping keep the schedule full by reaching out to customers with open opportunities
- Confirming customer information and appointment details
- Using call flow scripts and professional communication standards
- Clearly explaining services, appointment details, and customer expectations
- Documenting all calls, notes, and appointment activity accurately
- Working toward daily and weekly scheduling goals
- Providing excellent customer service with patience, confidence, and professionalism
Outbound Scheduling & Customer Follow-Up
This role may include outbound scheduling responsibilities. This is not cold calling. You will be contacting warm leads, existing customers, missed calls, unconfirmed appointments, and customers who have already shown interest in our services.
Outbound responsibilities may include:
- Calling existing and prospective customers to schedule appointments
- Following up quickly on new leads and missed opportunities
- Reaching out to customers who need to reschedule or confirm
- Working open availability to help maximize the schedule
- Communicating with confidence and purpose while working toward a booked appointment
- Accurately documenting all outbound activity
Skills & Qualifications
The ideal candidate will have:
- Strong customer service and communication skills
- Ability to sound professional, friendly, and confident on the phone
- Strong problem-solving skills
- Ability to learn HVAC services and explain them clearly to customers
- Excellent organization and attention to detail
- Ability to multitask in a fast-paced environment
- Strong time management and follow-through
- Dependability and punctuality
- A positive, customer-first attitude
- Willingness to be coached and trained
Our Ideal Candidate Is
Dependable – reliable, consistent, and on time
People-Oriented – enjoys talking with customers and helping solve problems
Goal-Focused – motivated by booking appointments and contributing to team success
Detail-Oriented – careful with notes, schedules, and customer information
Adaptable – able to stay positive and focused in a fast-paced office
Coachability – open to feedback, training, and growth
Professional – represents Apex Clean Air with confidence and care
Company Culture
At Apex Clean Air, we believe in teamwork, accountability, and doing the job right. We are looking for someone who wants to be part of a positive team, contribute to daily goals, and take pride in helping customers.
Our culture is:
- Team-oriented
- Positive and supportive
- Detail-focused
- Goal-driven
- Fast-paced
- Customer-focused
- Built on accountability and growth
Important Note
Please apply only if you are reliable and dependable.
We are looking for someone who takes pride in showing up prepared, consistent, and accountable every day. Our team and our customers rely on us to deliver excellent service, and every role matters. Showing up ready to work is the first step to success.
Pay: $18.00 - $25.00 per hour
Work Location: In person
