Full Job Description
We are seeking a friendly, dependable, and highly organized Scheduling Coordinator to join our dental team. The Scheduling Coordinator plays an important role in creating a positive patient experience and keeping the practice running efficiently. You will be one of the first points of contact for our patients, assisting with scheduling, patient communication, treatment coordination, and front-office support. The ideal candidate is professional, personable, detail-oriented, and comfortable working in a fast-paced dental office.
Primary Responsibilities
- Greet and assist patients with check-in and check-out, providing a warm and welcoming experience.
- Answer and manage incoming phone calls, text messages, and patient follow-ups.
- Schedule, confirm, and manage patient appointments to maintain an efficient and productive schedule.
- Create, review, and explain treatment plans and assist patients with scheduling recommended treatment.
- Follow up with patients who have unscheduled treatment or recare appointments.
- Assist patients with billing questions, account balances, and payment processing.
- Keep the front office organized, professional, and welcoming.
- Communicate effectively with the clinical team to ensure a smooth patient experience.
- Assist with other administrative duties as needed.
- Maintain accurate electronic patient records while following HIPAA regulations and protecting patient confidentiality.
Qualifications
- Excellent verbal and written communication skills
- Skill to multitask and prioritize in a busy dental office environment
- Comfortable using computers, texting, email, and other office technology
- Ability to work effectively as part of a team
- Eaglesoft experience is a plus
Pay: From $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Paid time off
Work Location: In person
