Our Mission
To promote the well-being of the underserved by providing access to high-quality healthcare for all, regardless of ability to pay. Our services, activities and governance reflect the Islamic values and moral principles which inspired our founders. These include the core values which are universally shared and revered by society at large: Service, Compassion, Human Dignity, Social Justice, and Ethical Conduct.
Working at UMMA
UMMA is looking for passionate and mission-driven Staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more! For more information on the services we provide, Click Here
The Dental Outreach Coordinator is responsible for promoting access to oral health services by building relationships with community partners, coordinating outreach events, and supporting patient engagement for dental services. This role focuses on increasing utilization of dental services among underserved populations, improving oral health literacy, and supporting FQHC mission-driven goals. A significant component of this role includes proactive telephone outreach to existing medical patients to educate them on available dental services, address barriers to care, and facilitate connection to dental appointments.
-
Conduct outbound and inbound telephone outreach to existing medical patients to connect them with dental services.
-
Educate patients on the importance of oral health and the integration of dental care within the FQHC.
-
Assist patients with scheduling dental appointments and navigating eligibility, insurance, and sliding fee scale processes.
-
Identify and address common barriers to dental care (transportation, language, fear, availability) and coordinate with care teams as needed.
-
Document outreach activities, patient interactions, and outcomes in the electronic health record or tracking systems.
-
Collaborate with medical care teams, referral coordinators, and dental staff to support referrals between medical and dental services.
-
Support integration of dental outreach with medical and behavioral health.
-
Work closely with dental providers and assistants to support outreach goals.
-
Develop and maintain relationships with community organizations, schools, Head Start programs, shelters, senior centers, and other local partners.
-
Coordinate and participate in dental outreach events such as health fairs, school-based screenings, and community education sessions.
-
Identify barriers to dental care access and communicate community needs to dental leadership.
-
Collaborate with front desk, eligibility, and care teams to facilitate patient follow-up after outreach events.
SECONDARY DUTIES
Performs other reasonably related duties as assigned by the supervisor.
ENVIRONMENT
The environment for this position is a medical clinic that is clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will.
PHYSICAL ACTIVITY
While performing this work, the incumbent:
-
Will spend substantial time standing, sitting, speaking and listening
-
Must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
-
Is expected to travel via personal vehicle throughout the community on a frequent basis
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
EDUCATION, TRAINING AND EXPERIENCE
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.
To perform effectively in this position, the incumbent must have:
-
High school diploma or GED equivalent.
-
Prefer experience in an FQHC, dental setting, or school-based/mobile health program.
-
Familiarity with UDS measures, health education, or community health worker models.
-
Experience in telephone-based patient outreach, scheduling, or care coordination in a healthcare setting.
-
Effective oral, listening and writing communications skills in both English and Spanish.
-
Ability to work effectively with people of diverse cultures, ages and economic backgrounds.
Typically, these skills are the result of a combination of education and experience equivalent to a high-school degree or GED equivalent and several years of experience working in a community service organization preferably direct client services in a health-related organization.
The incumbent must be able to perform this job safely, without endangering the health or safety of him/herself or others.
All employees are expected to provide the very highest level of service to Clinic patients and their families. In addition, their work ethic is expected to reflect the Islamic values and moral principles that inspired its founders. These include the core values that are universally shared and revered by society at large:
Service
Compassion
Human Dignity
Social Justice
Ethical Conduct
The incumbent in this position may operate any/all of the following equipment:
-
Telephone, cell phone, fax
-
Computer, printer, and related equipment
-
Copy machine
-
Calculator
-
Microsoft Office and Excel
-
Electronic health record
-
Dental imaging software
