SUMMARY
The Bartender is responsible for creating exceptional beverage experiences for guests across all resort outlets, including bars, pool and beach areas, restaurants, and in-room dining. This role combines technical beverage knowledge, creativity, and anticipatory service to ensure guests enjoy perfectly crafted drinks with attentive, Forbes Five-Star service. Bartenders also maintain bar organization, cleanliness, and compliance with safety and liquor regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Engagement & Experience
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Greet guests warmly and provide a polished, professional experience at the bar.
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Offer personalized beverage recommendations, including cocktails, spirits, wine, beer, and non-alcoholic options.
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Prepare and serve beverages according to standardized recipes, presentation guidelines, and guest preferences.
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Anticipate guest needs, maintaining attentiveness to orders, refills, and special requests.
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Handle guest concerns promptly, following Forbes-aligned service protocols to ensure satisfaction.
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Maintain positive guest relations, ensuring a friendly, welcoming atmosphere throughout the shift.
Operational & Bar Management
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Set up, organize, and maintain the bar station, including glassware, garnishes, and beverage inventory.
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Ensure all bar equipment is properly maintained and used safely, including POS systems, blenders, ice machines, and refrigeration units.
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Monitor beverage stock levels, prepare daily requisitions, and communicate shortages to management.
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Adhere strictly to all state and resort liquor regulations, including serving to guests responsibly.
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Maintain cleanliness and organization of bar areas, back-of-bar storage, and guest-facing stations.
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Support opening and closing bar procedures, including cash-out, reconciliation, and prep for next shift.
Training & Standards
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Maintain complete knowledge of bar menus, daily specials, signature cocktails, and beverage offerings.
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Participate in pre-shift briefings, tastings, and ongoing training sessions.
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Uphold Forbes-aligned grooming, uniform, and presentation standards consistently.
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Train and mentor junior bartending staff in service etiquette, recipes, and efficiency as needed.
Communication & Collaboration
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Communicate effectively with servers, hosts, management, and other departments to ensure smooth guest flow and timely service.
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Relay VIP requests, special occasions, or guest preferences to the appropriate team members for follow-up.
EDUCATION & EXPERIENCE
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High school diploma or equivalent required; hospitality or mixology training preferred.
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Previous experience as a bartender in luxury resorts, fine dining, or high-volume settings preferred.
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Knowledge of POS systems and inventory management preferred.
REQUIREMENTS
Physical Demands
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Ability to stand for extended periods and work in fast-paced environments.
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Capable of lifting up to 50 lbs and moving kegs, beverage crates, or supplies as needed.
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Comfortable working indoors and outdoors, including pool and beach areas.
Communication & Interpersonal Skills
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Fluent in English (spoken and written); additional languages a plus.
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Strong interpersonal skills; able to anticipate guest needs and manage expectations professionally.
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Comfortable using POS systems, handheld communication devices, and digital ordering tools.
Behavioral Competencies
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Exhibits professionalism, composure, and warmth under pressure.
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Demonstrates attention to detail, situational awareness, and proactive problem-solving.
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Works collaboratively with servers, hosts, and management to ensure smooth service flow.
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Upholds resort values of respect, integrity, and excellence in service.
WORK ENVIRONMENT
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Fast-paced, guest-facing luxury resort environment.
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Indoor and outdoor work across multiple bar outlets with varying noise levels.
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Must maintain Forbes-aligned grooming, uniform, and presentation standards at all times.
SERVICE EXCELLENCE EXPECTATIONS
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Creates memorable guest experiences through expert beverage service, personalized recommendations, and attentiveness.
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Maintains organized, clean, and visually appealing bar stations.
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Anticipates guest needs, ensuring seamless service and proactive communication with the team.
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Embodies the resort’s service philosophy: gracious, refined, and intuitive at every guest interaction.
