SOC Operator
Have a passion for service? Ready to build a career, not just find another job? M1 Global has the opportunity you’ve been looking for!
About Us:
At M1 Global, we are reshaping the security industry with a dynamic, service-driven approach. We are proud to provide top-tier security and loss prevention services to our valued clients and we’re growing fast! If you're ready to be part of a company that values your commitment and supports your career goals, apply today!
What We Offer:
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Weekly Pay - Your hard work rewarded fast.
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Competitive Benefits – Health, Dental, Vision, and more.
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Flexible Schedules – Work-life balance matters.
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401 (k) Program – Invest in your future.
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Easy Online Application Process – Get started in minutes!
Your Responsibilities:
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Provide Excellent Customer Service
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Monitor CCTV Camera System and accurately document activity in a daily report
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Observe, Survey, and Report on activities at your assigned location
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Respond Rapidly in critical situations
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Strong situational awareness and ability to assess potential threats.
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Proficiency in using security systems (CCTV, access control, alarm panels).
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Strong customer service and interpersonal skills to interact professionally with visitors and employees.
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Ability to enforce security policies with firmness and diplomacy.
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Excellent verbal and written communication skills.
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Ability to remain calm under high-pressure situations and emergencies.
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Physically capable of standing for extended periods, conducting patrols, and responding quickly to security incidents.
Visitor Management & Access Control
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Greet and verify visitor identity upon arrival.
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Utilize a visitor management system to check guests in and out.
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Issue visitor badges and provide appropriate directions.
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Maintain accurate and detailed visitor logs.
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Enforce security policies to prevent unauthorized access.
Security & Surveillance
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Monitor CCTV cameras, alarm systems (fire/intrusion), and access control panels for any irregularities.
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Conduct security patrols and inspect assigned areas to ensure a safe environment.
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Identify potential security risks and mitigate them before escalation.
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Maintain communication with the on-site security team and operational staff.
Incident Response & Reporting
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Report any security breaches, suspicious activities, or safety concerns to Metro One leadership.
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Respond promptly to alarms and emergencies, including fire drills and evacuation procedures.
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Provide immediate support during medical emergencies, fires, and security threats.
Communication & Customer Service
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Answer calls and inquiries with professional etiquette.
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Educate visitors and employees on security protocols and policies.
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Maintain a positive and professional demeanor while ensuring safety procedures are followed.
What We’re Looking For:
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Strong situational awareness and ability to assess potential threats.
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Proficiency in using security systems (CCTV, access control, alarm panels).
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Strong customer service and interpersonal skills to interact professionally with visitors and employees.
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Ability to enforce security policies with firmness and diplomacy.
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Excellent verbal and written communication skills.
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Ability to remain calm under high-pressure situations and emergencies.
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Physically capable of standing for extended periods, conducting patrols, and responding quickly to security incidents.
Why M1 Global?
If you're looking for more than just a job — if you want to be part of a growing, supportive team where your hard work matters — Metro One is your next career move. We are dedicated to delivering unmatched service to our clients and creating a best-in-class work environment for our employees.
Grow your career. Strengthen your skills. Make a difference.
M1 Global is an Equal Opportunity Employer.
