The Houseperson will be responsible for assisting the Houskeeping operation and responding to guest calls. The goal is to provide Level5 Hospitality high touch housekeeping service for each guest's stay.
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Clean common areas, including lobby, dining area, public restrooms, hallways, back office space,s and any other spaces as needed
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Identifies minor maintenance issues throughout the hotel, notifying the supervisor when appropriate
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Fulfills guest requests made to front desk staff, including but not limited to toiletries and linen deliveries
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Maintain the cleanliness and organization of hotel floors, storage closets, and corridors, including removing trash, wiping down shelves/counters, sweeping, mopping, and/or vacuuming floors; and removing non-floor closet items and storing in appropriate areas
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Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction
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Deliver lost and found items to the supervisor and/or according to established hotel procedures
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May regularly assist with quarterly "deep cleaning" projects
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Maintains outside trash receptacles around the exterior of the hotel
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Performs other related duties as assigned by Supervisor/MOD
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Detail-oriented and thorough
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Ability to remain discreet and respect the privacy of guests
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Ability to perform consistent work to the highest standards
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Ability to interact with guests in a pleasant, friendly way
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Sufficient education and literacy are needed to identify and read product labels and to communicate with guests about job-related needs
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Ability to read, write, speak, understand, and communicate in basic English preferred
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Must be able to remain on your feet for the majority of the shift.
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Must be able to access and navigate the facility without assistance.
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Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
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Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.
