JOB
The Sierra Madre Police Department is seeking energetic, detail-oriented, and effective communicators to join our team of professionals committed to safeguarding our community. As a Police Dispatcher, you will play a critical role in handling and dispatching 9-1-1 emergency calls and business lines, serving as the initial point of contact at the front counter for the City of Sierra Madre.
The ideal candidate is dedicated, diligent, and motivated to serve others with professionalism, integrity, and respect, providing outstanding customer service to both external and internal stakeholders. Police Dispatchers work a 3/12 schedule, including nights, weekends, and holidays, offering a rewarding opportunity to make a difference in a community-focused law enforcement agency.
Applications will be reviewed continuously and the City may conduct multiple interviews as needed.
EXAMPLE OF DUTIES
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
-
Communicates with police units in the field by radio;
-
Answers telephones on the Emergency 911 line;
-
Places service calls and dispatches police, medical, fire and search and rescue accordingly;
-
Completes and maintains a variety of police records;
-
Monitors radio and teletype system communications of local, state, and federal agencies;
-
Assists public at the counter, giving and receiving information and directing to proper offices, insurance companies, attorneys, etc.; receives and processes overnight parking permits; types clearance letters for citizens;
-
Multi-tasking is crucial to success.
-
Provides front counter assistance to the public by addressing inquiries related to overnight parking permits and clearance letter requests, while accurately handling credit card and cash transactions.
-
Provides information at the counter and on the telephone about vehicle codes, penal code, fire safety, basic law, first aid, and city rules and regulations;
-
Maintains a daily log of police activity;
-
Logs and serves subpoenas for in-house officers;
-
Processes inquiries from officers in the field through Justice Data Interface Controller (JDIC) computer;
-
Inputs data into the computer about stolen or damaged property, stolen vehicles, registered guns, and crime reports;
-
Receives complaints and reports, and provides the public with information and directions;
-
Performs other related duties as required.
SUPPLEMENTAL INFORMATION
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, the employee is regularly required to sit, stand, walk, talk, and hear, both in person and by telephone; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms; stoop, kneel, or crouch to access or place records or files; lift and carry records and documents, typically weighing less than 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, the employee is regularly required to use oral and written communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret data and situations; use math and mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions; and interact with City officials, citizens groups, employees, management, and others encountered in the course of work; occasionally subject to conflicts.
Work Environment
The employee primarily works in an office setting but may be required to travel to different city facilities and events. In the office setting, the noise level is frequently quiet or moderately quiet. Occasional driving is required to visit city facilities and assist with preparations for community and public meetings.
Disaster Service Workers
All City of Sierra Madre employees are designated Disaster Service Workers through state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work in the event of an emergency.
Equal Opportunity Employer
The City of Sierra Madre is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Sierra Madre will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.
