Customer Service Sales Support Full-time
Summary: Nassau Provisions Kosher Foods Inc., a local Long Island Food Distributor, is seeking an experienced customer service professional with 2+ years of proven experience in a customer service role. This ideal candidate will need a sales support background and strong Microsoft Excel skills. This individual will be responsible for answering incoming calls and responding to emails timely, handling customer/sales team questions or complaints, processing return authorizations and credits. This role requires the qualified candidate to possess a polished and professional demeanor, work independently as well as part of a team, with a strong focus on attention to detail while remaining highly efficient.
Final Assigned Shift: After 90 days of training:
Monday through Thursday: 11am - 8pm
Sunday: - 2pm - 8pm - remote
Training hours for first 90 days: Monday through Thursday: 11 am- 7:30pm and Friday 8am - 4:30pm
Responsibilities/Job Duties:
- Process and/or modify customer's orders
- Provide answers and support to our customers
- Sales team inquiries
- Answer incoming calls and respond to emails timely
- Generate price lists and other necessary reports
- Process customer return authorizations and credits
- Prompt investigations regarding missing merchandise
- Assist the Accounts Receivable team with customer deductions
- Process vendor credits and free fills
- Create new customer accounts
Required Qualifications:
- Experience with Microsoft Office Suite with strong Excel skills highly preferred
- Good telecommunication skills, i.e. polished and professional demeanor, excellent active listening skills.
- Strong attention to detail
We are an equal employment opportunity employer!
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Experience:
- Sales support: 2 years (Preferred)
- Microsoft Excel: 2 years (Preferred)
- Customer service: 2 years (Required)
Ability to Relocate:
- Holtsville, NY 11742: Relocate before starting work (Required)
Work Location: In person
