Who we are:
The h3 Project is a passionate family sized 501(c)3 non-profit formed on 1 January 2020 to address the issue of homelessness and human trafficking in the NoMa BID (including Union Station), MVT CID, Downtown BID, Capitol Hill BID, and Dupont Circle BID area of Washington, DC. The h3 Project's vision is to create a future in which all individuals - regardless of gender, age, race, religion, or sexual orientation - experiencing homelessness and/or human trafficking - are given opportunities to live meaningful and self-directed lives, in homes of their choice, with support and services they need for success. The h3 Project embraces the spirit of recovery and an attitude of self-directed hope, partnering with each individual to help shape their personal journey and realize their potential, we accomplish this through in-person outreach on the streets of DC.
Summary:
This is a management level position, which will oversee a small team of street outreach specialists. Outreach specialists conduct outreach to individuals experiencing homelessness and/or human trafficking in the aforementioned areas of Washington, DC. The outreach manager will conduct street outreach to locate and refer individuals experiencing homelessness to proper resource and referral channels to empower individuals off the streets and into a life filled with meaning, safety, and contentment, in addition to several other management duties. Our outreach staff works to build trust with those experiencing homelessness. This is done first by helping to meet some of their basic needs (including food, clothing, showers, laundry, transportation, identification, etc.). Then, they partner with each individual to access housing, employment, medical care, mental health care, substance abuse treatment, and other services. The Outreach team also responds to concerns about people experiencing homelessness in the area from police, other social service providers, business owners, workers, residents, and Union Station visitors. When medical or psychiatric crises occur, outreach staff intervenes when appropriate and follow-up to ensure seamless medical or psychiatric care and transition back into the community.
The Homeless Outreach Manager is responsible for implementing a comprehensive homeless outreach strategy for Washington’s Union Station. Approximately 65% of time will be spent in the community, directly providing services to persons living on the streets of Washington DC. Your major duties and responsibilities will include helping to direct and assist outreach specialists in their day to day operations, in include tracking staff’s progress in the MOS, JIA and HMIS systems, as well as writing and submitting monthly reports. In addition, attendance at ICH and CAHP meetings as well as BID meetings will be required as discussed. Other special projects may also arise requiring your guidance and direction as an Outreach Program Manager
While much of the work is independent and self-directed, there is also a strong team dynamic. Shift schedules include hours between 10am-10pm, 7 days a week. The h3 Project also recognizes the importance of self-care by offering a generous FOUR WEEKS OFF PAID vacation a year, after a successful traineeship.
Essential Duties and Responsibilities:
- Make contact and develop rapport with individuals experiencing homelessness and/or human trafficking at Washington’s Union Station;
- Conduct street outreach while ensuring familiarity with BID boundaries to include Union Station, NoMa BID, MVT CID, Capitol Hill BID, Dupont Circle BID and DBID;
- Be able and willing to work a weekend day a month as your regularly scheduled shift;
- Identify and engage individuals in need of services, assess needs, and work with a core caseload consistently over time to create a plan to meet needs, particularly with those who may not independently seek services;
- Manage a small team of outreach specialists day to day operations;
- Run reports on HMIS, JIA and MOS;
- Write and submit Monthly reports:
- Proactively initiate non-judgmental conversation and provide a consistent presence;
- Coordinate within a larger continuum of care and address barriers and complex needs of multiple individuals;
- Assist individuals in applying for mainstream benefits, including Medicaid and food security applications;
- Identify other community resources and provide in-depth referrals to housing and medical and mental health services;
- Provide in-person assistance, including escorts, and facilitate smooth transitions (“warm handoffs”) to other service and housing providers;
- Advocate with other agencies for individuals to receive necessary services and housing;
- Participate in multidisciplinary meetings and regular supervision;
- Maintain and document all outreach efforts electronically;
- Attend professional trainings and conferences as needed;
- Perform all other duties as assigned.
Education/Experience:
- High School Diploma or equivalent and at least 2-years experience in DC homeless outreach services required
Requirements
- Must possess a valid Governement ID.
- Familiar with the DC HMIS and CAHP System.
- Willing to work weekends.
- Understanding and/or experience working with individuals experiencing homelessness .
- Proven Experience with outreach to local organizations and government agencies in the DC area.
- Harm Reduction and knowledge of the Challenge of Opioids as pertains to the DC area.
- Excellent communication, writing and computer skills.
- Ability to work in a culturally diverse environment.
- Strong commitment to mission, including racial equity and social justice.
- Ability to work well under pressure.
- Ability to work as a team player.
- Bi-Lingual preferred
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- Why do you think you would be a good fit for The h3 Project? What experience/skills do you have that would benefit the team? (Required Question for Submission- if you do not answer this question your application will not be processed)
- Do you speak any other languages? If so which one(s)?
- Do you meet all the job requirements?
Work Location: In person
