Title: Loan Officer
Department: Loans
Reports to: SBA Loan Underwriting Manager
Overview:
Responsible for underwriting and closing secured and unsecured commercial, SBA, and USDA loans in accordance with established lending objectives, policies and procedures. Establish, maintain and maximize relationships with existing and potential customers. Profitably grow loans, deposits and fees. Analyze and monitor credit quality on all loans to ensure that credit quality standards comply with required standards.
Essential Duties:
- Place the order for appraisals, credit reports, background checks, reference checks, and other information pertinent to the evaluation of loan applications.
- Analyze applicant’s financial status, credit, and property evaluations to determine credit worthiness.
- Counsel customer on the types and terms of loans offered, and which would best meet their credit needs.
- Make recommendation presentations to credit committee.
- Perform existing portfolio maintenance including servicing and following up on past dues.
- Maintain current customer relationships, which include periodic visits and phone calls based on customer needs.
- Collect on delinquent accounts in a timely manner according to bank guidelines.
- Develop and negotiate revised loan repayment terms as necessary.
- Ensure the bank is maintaining proper OFAC compliance on all guarantors before disbursing loan proceeds.
- Develop and maintain knowledge of position related regulations as well as staying knowledgeable on bank products and services.
- Maintain compliance with Bank policies and procedures, in addition to federal and state regulations.
- Perform all duties in compliance with BSA/AML regulations and requirements.
- Monitor and report all suspicious activity to the BSA officer.
- Develop and maintain knowledge of position related regulations as well as staying knowledgeable on bank products and services.
- Perform all duties in compliance with BSA/AML regulations and requirements
- Obtains adequate data for CIP on all wire and money instrument transactions
- Monitors and reports suspicious activity to the BSA Officer
Competencies:
Communication
- Greets customers and coworkers in a friendly manner
- Uses common courtesy when speaking with customers and coworkers
- Communicates clearly and effectively in writing and speaking
- Reacts to feedback appropriately
- Able to communicate negative information positively and professionally
Compliance
- Familiar with the overall BSA/AML regulations and requirements
- Exhibits adequate knowledge of the following: CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SAR
- Exhibits adequate knowledge of the following concepts: placement, layering, and integration
- Familiar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an account
- Exhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans products
- Knows where and to whom any "suspicious" activity should be reported
Personal Integrity
- Demonstrates commitment to providing quality service to customers
- Makes commitments that are within the scope of the position
- Accepts responsibility for own work
- Maintains strong commitment to the bank's conduct/accuracy guidelines
- Taking responsibility for a thorough and detailed method of working.
Respect
- Values diversity, differences in experience, backgrounds, and opinions of others
- Treats all people with dignity and honesty
- Shows respect and sensitivity for cultural differences
- Respects the confidential nature of information
- Maintains composure when dealing with the unexpected
Team Work
- Promotes teamwork with flexibility and cooperation
- Works in the best interest of their team to achieve overall Bank goals
- Knows when to ask for help, solicit input from appropriate resources
- Works effectively and productively with all areas of the Bank
Customer Focus
- Knowing the (internal and external) customer business needs and acting accordingly;
- Anticipating customer needs
- Giving high priority to customer satisfaction and customer service
Job Knowledge
- Understands policies, procedures, and regulations related to their job description.
- Has the product and operational knowledge needed to do the job.
- Has the technical skills required to do the job and uses technology appropriately.
- Remains current on all Bank communication.
Personal Development
- Continues to develop knowledge of Metro City Bank products, services, and procedures
- Demonstrates commitment to continuous learning and improvement
- Remains current on all Compliance courses as assigned
Education/Previous Work Experience:
- Bachelors degree (preferably in Finance) or equivalent
Skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Strong proficiency in Microsoft Office, Word, Excel, Outlook
- Ability to speak effectively before customers or employees of organization
- Bilingual skills in reading writing and speaking - English/Korean, English/Chinese, or English/Vietnamese
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.
AAP/EEO Statement:
Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
