About This Role
We're a CDL truck driving school in Mesa, AZ. We train career-changers to earn their commercial driver's license and land jobs driving locally, regionally, and over-the-road.
We're hiring an Enrollment Specialist to own our lead response and enrollment process. You'll be the first point of contact for people looking to change their career — answering calls, reaching out to new leads, and guiding prospects through enrollment.
This is a phone-heavy, follow-up-heavy, computer-heavy role. If you're great on the phone, organized, and genuinely enjoy helping people make a big decision, keep reading.
Your Mission
Make sure no lead is ignored, forgotten, or left without a next step.
You'll handle incoming calls and reach out to roughly 20–30 leads per day, helping each one understand their options and move forward when our school is the right fit.
Main Responsibilities
- Answer every inbound call during business hours
- Return missed calls quickly — same day, no exceptions
- Reach out to 20–30 leads per day by phone, text, and email
- Follow up with voicemails, web leads, old leads, and undecided prospects
- Schedule and confirm tours
- Explain CDL programs clearly and professionally
- Help prospects understand payment options, workforce grant funding, and enrollment requirements
- Start and organize enrollment paperwork
- Update CRM after every call or interaction
- Keep every lead organized with a status and next follow-up date
- Send follow-up texts and emails
- Prepare daily lead reports for management
- Escalate special cases to management — refunds, grant questions, unusual payment requests, compliance issues, or sensitive student situations
Skills & Requirements
Great communication skills are essential. You'll be talking to prospects all day — by phone, text, and email. You need to be clear, warm, professional, and genuinely good at listening and explaining.
You must also be comfortable working with multiple computer systems all day. You should be comfortable with:
- CRM systems
- Phone / VOIP software
- Google Sheets, Gmail, Google Drive, Google Calendar
- Text and email follow-ups
- PDFs and online forms
- Multiple browser tabs simultaneously
- Typing notes while speaking on the phone
- Basic AI tools (such as ChatGPT or similar) for drafting, research, and day-to-day efficiency
You do not need to be a programmer. But if you are slow with computers or dislike working in systems, this role is not a good fit.
What We Are Looking For
- Excellent communication skills — warm, clear, professional, and a strong listener
- Strong on the phone — comfortable talking to people all day
- Fast with follow-up — you don't let things sit
- Very comfortable using computers and multiple systems simultaneously
- Familiar with basic AI tools and willing to use them to work smarter
- Organized with many leads at once
- Comfortable with repetitive daily follow-up without losing focus
- Persistent without being pushy
- Professional and honest with prospects
- Self-directed — you don't need constant supervision to know what to do next
- Reliable and consistent
Preferred Backgrounds
Strong candidates may come from:
- CDL school admissions
- Trade school or career school admissions
- For-profit college, tech bootcamp, or flight school admissions
- Car dealership BDC (Business Development Center)
- Insurance office sales/support
- Gym membership sales
- Medical or dental treatment coordination
- Apartment leasing
This Role Is Not a Good Fit If You:
- Dislike repetitive follow-up
- Avoid CRM documentation
- Are slow with computers or dislike working in systems
- Need constant supervision
- Are too aggressive or pushy with prospects
- Make promises just to close people
- Cannot stay organized with many leads at once
Compensation
Starting pay: $24/hour
This role has room to grow to as much as $35/hour over time based on performance and consistency. Strong performers are recognized and rewarded — we don't make people wait years to earn more.
No benefits package at this time.
Schedule
- Monday through Friday, 7:00 AM – 3:30 PM
- In-person only — 2222 S Dobson Rd, Mesa, AZ
- No remote or hybrid option
How to Apply
Step 1 — Answer the application questions on Indeed (required):
- What CRM, phone systems, or office software have you used? (Please name the specific tools — be exact.)
- What AI tools have you used, if any, and how have you used them?
- Tell us about a job where you had to follow up with many customers or leads every day.
- Are you comfortable answering phones, returning missed calls, sending follow-ups, and updating CRM all day?
- What is your minimum acceptable hourly pay?
- Can you work in person Monday–Friday, 7:00 AM–3:30 PM in Mesa, AZ?
Step 2 — Leave a voicemail at 602-888-4040
Call and leave a voicemail. In your message:
- Say your full name and that you're applying for the Enrollment Specialist role
- Tell us in 45–60 seconds why this role interests you
- State your phone number twice clearly at the end
Please do not press 0 or ask to speak to anyone — just leave the voicemail. This step is required. Applications without a voicemail will not move forward.
Deadline: Complete both steps within 72 hours of applying on Indeed.
Pay: $24.00 - $35.00 per hour
Work Location: In person
