Job Posting: Operations Supervisor
Career Growth and Development: We offer a unique opportunity to grow your career through mentorship, leadership training, and continuous skill development.
Work-Life Balance: Enjoy a healthy work-life balance with flexible scheduling options and paid time off, ensuring you have time to recharge.
Innovative Environment: Join a dynamic environment where creativity and innovation are encouraged in both menu development and operational improvements.
Community Impact: Stratosphere Social is more than a job; it’s an opportunity to be part of a family that positively impacts the community by creating memorable experiences for our guests.
Employee Benefits and Perks:
- Employer Matching IRA
- Paid Time Off
- Employee Referral Bonuses
- Employee Recognition Program
- Food and Entertainment Discounts
- Gym Membership Discount
- Team Building Events (Annual Orioles Game, Summer Luau, Christmas Party, Halloween Party, Company Wide Field Day )
- Mentorship, Training, and Growth Opportunities
Position Overview:
- The Operations Supervisor at Stratosphere Social provides leadership and oversight of daily operations, ensuring high standards of service and operational excellence. This role reports directly to the General Manager and works closely with them to maintain a positive atmosphere for both staff and guests while supporting the continued success, efficiency, and growth of the venue.
Key Responsibilities:
- Leadership: Train and mentor the frontline team, ensuring onboarding and ongoing training aligns with Stratosphere Social’s mission.
- Training: Lead employee training and development by conducting new hire orientations, completing phone screenings for prospective team members, coaching employees to improve performance, and providing ongoing feedback and accountability to help team members meet company standards and expectations.
- Operational Oversight: Manage inventory, scheduling, and the delivery of consistent, high-level service throughout the property.
- Collaboration: Work with the General Manger and Management team to ensure seamless execution of all operations.
- Guest Service: Lead by example in delivering exceptional hospitality, effectively de-escalating guest and team member situations, resolving guest concerns, and maintaining the highest standards of safety, cleanliness, and sanitation.
Key Qualifications:
Experience:
- 2+ years in high-volume entertainment, sports bar, or hospitality management.
Skills:
- Strong leadership and communication skills, with a focus on guest service and team collaboration.
- Proven track record in managing diverse entertainment venues with high-quality food and beverage operations.
Physical Requirements:
- Ability to manage during peak times, ensuring operational goals are met.
- Flexible availability, including evenings, weekends, holidays, and peak season.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Ability to Commute:
- Sykesville, MD 21784 (Required)
Work Location: In person
