Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
The Concierge Agent is responsible for providing assistance and information to hotel Guests for both on-site and off-site activities ensuring a positive Guest experience, as well as providing courteous front desk services to guests by delivering products and services that result in a pleasant hotel stay and overall gaming experience.
Essential duties include, but are not limited to:
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Provide information and assistance regarding on-site and local attractions, dining, entertainment, and events.
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Make dining reservations and assist with hotel reservations as needed.
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Serve as a property liaison by offering directions and detailed knowledge of the local area.
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Arrange transportation services such as limousine rentals, scooter rentals, and wheelchair accommodations.
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Coordinate reservations for outside events and activities.
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Set up special room packages and event arrangements (birthdays, weddings, celebrations, and other special occasions).
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Deliver high-quality customer service while effectively resolving guest issues and concerns.
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Registers arriving guests by completing appropriate paperwork and obtaining proper payment information
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Settles account balances of departing guests by accepting payment and handling cash drawer
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Investigates and resolves general billing discrepancies
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Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits
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Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel
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Promotes positive public/employee relations at all times
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Anticipates guests’ needs and responds to requests and concerns to ensure guest satisfaction
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Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed
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High school diploma or general education degree (GED) is required
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6 months of Front Desk/Hotel Operations experience
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Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction
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Must have exceptional phone etiquette
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Must be able to work standing for long periods of time
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Must be technologically savvy and be able to operate and enter information into a computer
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Must possess basic math skills necessary to accurately calculate and process guest payments
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Must be able to follow procedures in standard situations in which specific steps are involved
Work Environment:
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Duties and responsibilities are typically performed in the Hotel Lobby area; a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
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Position requires ability to stand and walk 100% of the time. Extensive periods of data entry is required
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While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear
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Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
