Summary
The Floor Manager will be responsible for overseeing front of house operations while providing excellent customer service. The Floor Manager must have previous management experience in the restaurant/hospitality/entertainment industry and strong attention to detail.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Oversee front of house operations while providing excellent customer service.
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Ensure proper scheduling of the service team.
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Handle guest complaints and render decisions judiciously and tactfully.
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Assist with inventory and monitor supply requisitions to ensure costs are kept to a minimum without losing quality and usage of materials.
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Supervise the team to include efficient staffing, team development, training, performance management and policy enforcement.
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Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
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Perform other duties as assigned.
Qualifications
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2-4 years’ experience in restaurant/hospitality/entertainment management required.
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Superior customer service and interpersonal skills.
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Strong written and verbal communication skills.
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Self-motivated with excellent organizational skills and attention to detail.
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Ability to work a flexible schedule.
Employee Acknowledgement
I acknowledge that I have read this job description and I understand all the job duties and responsibilities contained herein. I acknowledge that I am able to perform the essential tasks as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of the company without it being specifically included in the job description.
