Purpose:
The Home Health Scheduling Coordinator is an on-site position, coordinating the clerical and scheduling functions for the multidisciplinary team under the direction of the Clinical Manager. Schedulers have a key role in getting patients the care they need.
Responsibilities:
- Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures.
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Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction.
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Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided.
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Perform duties and job responsibilities in a fashion that coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization.
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Completes payroll duties as assigned
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Calls all new patients for an Admission visit or Resumption of Care visit
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Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, documented, and notifies the Clinical Manager of discrepancies
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Responsible for maintaining the team master schedule and visit verification
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Performs scripted Welcome Calls and Outreach Calls to all new patients
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Coordinates with Clinical Manager and Intake to schedule all patient admissions and initial visits for internal multidisciplinary referrals
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Coordinates scheduling of homecare patient visits based on patient needs, productivity expectations, and staffing, with the assistance of the Clinical Manager
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Process, reconcile, and distribute patient information as needed
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Accept patients, family, and staff telephone calls and facilitate communication between team members.
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Update patient information, print patient information and reports as required and/or directed.
