Description:
Classification: Non-exempt This position will be paid on an hourly basis, bi-weekly, for all hours worked and is considered non-exempt from overtime. Overtime premium pay is paid to non-exempt employees.
Position Summary: Responsible for direct client care, reporting to the Operations Manager / Shift Supervisor.
Tasks / Responsibilities (To include, but not limited to)
- Follow Windward Way Recovery’s policies, procedures, and protocols
- Transports clients safely to various doctor appointments and off-site meetings.
- Types and performs data entry as needed for communication purposes.
- Organizes and uploads documents to client files. (if applicable)
- Conforms to all necessary quality assurance standards as well as all infection control protocols.
- Drug tests clients according to Windward Way’s Waived Testing procedures and timeline.
- Greets scheduled visitors and coordinates to appropriate area or person.
- Follows up with chore checks, helps clients comply with contracts, communicates to clinical any issues.
- Organizes Windward Way’s cleaning supplies and materials.
- Makes copies of printed materials as needed.
- Follows Windward Way’s Medication Observation policy.
- Performs all necessary documentation regarding clients (i.e.: 30 minute/1-hour rounds, vitals or COWS/CIWA, group sessions)
- Inspects Windward Way vehicles upon shift change with previous Treatment Tech members.
- Must complete new admit intakes and gather any information needed
- Competent in auditing face-to-face rounds if applicable
- Dependability - completes assigned tasks in a timely manner with minimal supervision.
- Attendance and Punctuality – promptly on time for work, assignments and meetings. Notifies supervisor prior to lateness or absence, understands excess absences pose a hardship for other employees.
- Job Skills and Knowledge - completes all chart related documents and correspondence for assigned clients in a timely manner.
- Quantity and Quality – Cares about the quality and accuracy of work being produced. Accepts responsibility for completing job tasks while using time productively and efficiently.
- Attitude – Demonstrates a cooperative, positive, and enthusiastic attitude toward fellow employees, clients and visitors. Maintains a positive attitude in carrying out assignments and is helpful and courteous to others.
- Confidentiality – comprehends and follows confidentiality requirements and law including HIPAA regulations and procedures.
- Communication Skills - Is effective in written and oral expression. Demonstrates proper telephone etiquette and able to communicate easily with clients, referral sources, and visitors in an appropriate manner. Relates to clients and co-workers in a respectful and professional manner.
- Conduct – Conducts oneself in a manner consistent with the agency’s code of ethics and code of conduct. Always displays professionalism in the office and in all client facing settings.
- Flexibility / Handing Responsibility – Responds well to changing situations or routines. Handles crisis situation calmly and professionally with the ability to de-escalate challenging scenarios.
Requirements:
Skills, Knowledge, and Abilities
- Client Engagement and Support
- Administrative and Clerical Tasks
- Program Support and Coordination
- Knowledge of Rehabilitation Principles
- Problem-Solving and Crisis Management
- Monitoring and Observation
- Vital assessments
- Maintaining professionalism and appropriate boundaries
- Understanding and abiding by all Health and Safety Requirements
- Medication Observation- Individual has a full understanding of the Medication Observation procedures and demonstrates ability to carry out duties as assigned.
- Quality management - the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness in regard to EMR Documentation, Infection Control, and Waived Testing.
- Documentation- the individual is able to navigate the EMR with ease. They have a core understanding of how the program runs, what’s important and what needs to be documented at what intervals.
- Time Management - the individual prioritizes and plans efficiently, developing a realistic action plan in regard to their duties.
- Safety and security - the individual observes safety and security procedures and uses equipment and materials properly.
- Transportation- Individual displays the ability to safely transport clients to appointments as needed.
Preferred Experience/ Minimum Qualifications
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High school diploma or GED
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Must pass mandatory health, drug screen, and background check.
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Has had a tuberculosis (TB) test 60 days prior to hire or at minimum 7 days after employment.
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Has CPR / First Aid certifications
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Must maintain timely renewal for all required certification: Bi-Annual CPR, annual TB testing
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Must provide driving record report if assigned driving responsibilities
