Company Description
Axxiom Elevator specializes in the service, modernization, and repair of elevators, escalators, and moving walkways. Committed to the highest levels of customer satisfaction, Axxiom Elevator focuses on ensuring safe and reliable vertical transportation equipment for its clients. Known for delivering quality results, the company prioritizes efficiency and safety in every service provided. At Axxiom Elevator, our team makes a positive impact in ensuring seamless mobility for people and businesses.
Role Description
This is a full-time, on-site role for an Administrative Assistant based in Signal Hill, CA. The role plays a vital role in supporting the sales process and delivering exceptional customer service throughout the lifecycle of new service, repair, and modernization contracts. This position works closely with the Sales Team to prepare proposals, generate work orders, manage customer information, and ensure projects transition smoothly from sale to execution. The role also provides administrative, accounting, and operational support to help maintain efficient business operations across the organization.
Key Responsibilities:
Sales & Customer Support
- Partner with the Sales Team to prepare proposals, work orders, bids, and contract documentation for Service, Repair, and Modernization projects.
- Serve as a primary point of contact between customers and the company, providing timely communication and outstanding customer service.
- Support customers throughout the sales process by responding to inquiries, coordinating documentation, and ensuring accurate information is communicated.
- Assist with contract reviews and documentation to support project accuracy and minimize company risk.
- Maintain accurate customer records, contracts, and sales documentation within company databases.
- Provide administrative support to all departments as needed.
- Prepare correspondence, emails, reports, and other business documents.
- File, scan, organize, and maintain both electronic and paper records.
- Perform data entry and maintain document control for company records.
Qualifications
- High school diploma or equivalent required
- Two or more years of experience in sales support, customer service, administrative support, or office coordination.
- Experience with Microsoft Office Suite.
- Strong customer service and interpersonal skills.
- Excellent organizational and multitasking abilities.
- High attention to detail and accuracy.
- Strong written and verbal communication skills.
- Ability to work independently while supporting a collaborative team environment.
- Must reside within a commutable distance to Signal Hill, CA
