Job Summary
We are seeking a dynamic and proactive Service Delivery Manager to lead and optimize our IT service operations. In this role, you will oversee the delivery of high-quality IT services across various departments, ensuring seamless support, efficient project execution, and robust infrastructure management. Your leadership will drive continuous improvement, foster strong vendor relationships, and uphold industry best practices to meet organizational objectives. This position offers an exciting opportunity to shape our IT service landscape while working in a fast-paced, innovative environment committed to excellence.
Responsibilities
- Lead and manage end-to-end delivery of IT services, ensuring alignment with organizational goals and customer expectations.
- Oversee the planning, implementation, and maintenance of IT infrastructure including networks, servers, databases, and cloud platforms such as AWS and Azure.
- Coordinate technical support activities across teams to resolve complex issues related to systems engineering, network support, and security swiftly and effectively.
- Develop and enforce IT policies based on frameworks like ITIL to enhance service quality, security, and compliance.
- Manage vendor relationships for hardware, software, and cloud services—ensuring timely procurement, integration, and performance monitoring.
- Supervise project management efforts for technology initiatives using Agile methodologies; oversee project timelines, budgets, and resource allocation.
- Foster cross-functional communication among technical teams to facilitate collaboration on system upgrades, disaster recovery planning, and business continuity strategies.
- Monitor network infrastructure including LAN/WAN configurations, firewall security measures, DHCP management, Active Directory administration, and remote access solutions like VPNs.
- Implement and oversee software deployment processes involving SharePoint, ServiceNow, Jira, Microsoft SQL Server databases, and other enterprise tools.
- Conduct analysis of system performance metrics using SolarWinds or similar tools; identify areas for optimization to improve operational efficiency.
- Ensure compliance with information security standards by managing network security protocols and conducting regular vulnerability assessments.
- Lead efforts in IT asset management including hardware lifecycle planning and inventory control; oversee configuration management practices.
Requirements
- Proven experience in technical support roles with a strong background in computer networking, systems engineering, and infrastructure management.
- Demonstrated supervisory experience managing IT teams or technical project & program managers within a fast-paced environment.
- Extensive knowledge of cloud platforms such as AWS and Azure; experience with virtualization technologies like VMware vSphere.
- Strong understanding of network protocols including Cisco routers/switches configurations; WAN/LAN architecture; firewall management; DHCP; DNS; Active Directory; Linux systems; VPNs; Network security measures.
- Familiarity with enterprise tools such as SolarWinds for network monitoring; ServiceNow for service management; Jira for project tracking; Microsoft Office Suite (Word, Excel, PowerPoint).
- Expertise in project management methodologies like Agile; ability to lead cross-functional teams through complex initiatives on time and within scope.
- Excellent communication skills with the ability to articulate technical concepts clearly to non-technical stakeholders.
- Knowledge of IT governance frameworks (ITIL), disaster recovery planning, business continuity strategies, and information security standards.
- Relevant certifications such as CISSP, PMP, Microsoft Certified: Azure Solutions Architect Expert or VMware Certified Professional are preferred but not mandatory.
Join us to lead innovative IT service delivery that empowers our organization’s growth! We’re committed to fostering an inclusive environment where your expertise makes a real impact—driving technological excellence every day!
Pay: $35.00 - $40.00 per hour
Work Location: Hybrid remote in Carrollton, TX 75006
