Overview
Join our dynamic team as a Front Desk Agent, where you will be the welcoming face and first point of contact for visitors, clients, and staff. This vital role combines exceptional customer service with efficient administrative support, ensuring smooth daily operations. As a Front Desk Agent, your energetic and organized approach will create a positive environment that reflects our commitment to professionalism and hospitality. You will manage multi-line phone systems, handle office management tasks, and support various clerical functions to keep our front office running seamlessly.
Duties
- Greet visitors and clients warmly, providing excellent customer service and assistance
- Answer multi-line phone systems promptly and professionally, directing calls accurately
- Manage appointment scheduling and calendar coordination using Google Workspace or Microsoft Office tools
- Handle data entry, filing, and document proofreading to ensure accuracy and organization
- Support office management tasks such as supply inventory, mail handling, and maintaining cleanliness of the front area
- Assist with bookkeeping activities using QuickBooks or similar accounting software when needed
- Provide administrative support including typing, organizing files, and supporting customer support inquiries
Requirements
- Must be available for all shifts, including overnight shifts
- Hilton and PEP experience required
- Strong customer service skills
- Proven office or administrative experience with strong organizational skills
- Excellent computer literacy including proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry skills
- Experience with multi-line phone systems and phone etiquette essential for professional communication
- Bilingual abilities are highly desirable to serve diverse client needs effectively
- Strong clerical skills such as proofreading, filing, and time management required for efficient workflow
- Previous experience in customer service roles like dental or medical receptionist is a plus
- Personal assistant or office management experience preferred to handle calendar management and support daily operations
- Ability to maintain professionalism under pressure while managing multiple priorities effectivelyJoin us to be part of a vibrant team dedicated to delivering outstanding service while supporting the smooth operation of our front office. Your energy, organizational prowess, and commitment to excellence will help shape a welcoming environment for all who walk through our doors.
Pay: $17.00 per hour
Experience:
- Hilton and PEP: 2 years (Required)
Work Location: In person
