Job Summary
Join our dynamic hospitality team as a Front Desk/Night Auditor, where your energy and dedication will create memorable guest experiences around the clock! In this vital role, you will be the welcoming face of our hotel during evening hours, ensuring smooth check-ins, check-outs, and guest inquiries while meticulously auditing daily financial and operational records. Your multilingual skills and hospitality expertise will shine as you manage reservations, handle guest relations, and uphold our high standards of customer service. This position offers an exciting opportunity to combine hospitality management with night shift responsibilities in a vibrant resort environment.
Duties
- Greet guests warmly upon arrival and assist with seamless check-in and check-out processes using property management systems (PMS) such as OPERA or similar platforms.
- Manage reservations efficiently, including modifications, cancellations, and special requests, utilizing hospitality reservation systems.
- Conduct nightly audits of financial transactions, ensuring accuracy in billing, payments, and account adjustments while preparing detailed reports for management review.
- Provide exceptional customer service by addressing guest needs promptly, resolving issues with proactive problem-solving skills, and maintaining positive client communication.
- Handle all phone communications with professionalism and courtesy, practicing excellent phone etiquette to assist guests and coordinate with other departments.
- Maintain comprehensive records of daily operations, including incident reports, shift logs, and security checks to ensure compliance with hotel emergency procedures.
- Support guest relations by offering local recommendations, responding to inquiries in multiple languages or bilingual communication when needed, and fostering a welcoming atmosphere.
Qualifications
- Proven experience in hospitality management or front desk operations within hotels or resorts.
- Familiarity with property management systems (PMS), especially OPERA or equivalent hotel management software.
- Strong customer service skills paired with excellent problem-solving abilities to handle guest concerns efficiently.
- Multilingual or bilingual capabilities are highly desirable to serve diverse clientele effectively.
- Knowledge of hotel emergency procedures and safety protocols to ensure guest security at all times.
- Exceptional phone communication skills coupled with professional phone etiquette.
- Previous night audit experience is preferred but not required; training will be provided for the right candidate.
- Ability to work independently during night shifts while maintaining high energy levels and attention to detail.
Embark on a rewarding career where your hospitality talents make a difference! We’re committed to fostering an inclusive environment that values energetic team players dedicated to delivering outstanding guest experiences around the clock.
Pay: From $12.00 per hour
Work Location: In person
