Job Summary:
We are seeking a Front Desk Agent to join our team. The ideal candidate will have a background in hospitality and excellent customer service skills.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct inquiries to the appropriate departments
- Assist guests with requests and provide information about hotel services
- Handle guest complaints and resolve issues promptly or escalate as needed
- Maintain a neat and organized front desk area
- Process payments and maintain guest accounts accurately
Requirements:
- Ability to handle guest relations effectively
- Excellent communication and interpersonal skills
- Ability to follow a checklist but also prioritize tasks as required by guest needs
- Weekend evening availability
- Evening shift: 1pm-9pm or 2pm - 10pm
- Must be Available to work Holidays, Weekends and Nights as needed, included Memorial Day, July 4th, Labor Day
Nice-to-Have Skills:
- Experience in front desk operations
- Familiarity with hospitality industry standards
- Customer service experience
Compensation:
- $18 per hour
- Private events are held every few weeks which provide an opportunity for pooled gratuity
- Hourly wage does not change for serving private events, tips are processed via paycheck on top of hourly compensation
Pay: $18.00 per hour
Work Location: In person
