CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
As Director of Scaled Success, you will own the strategy, structure, and execution of CodeRabbit’s scaled customer success motion. This is a senior leadership role responsible for driving net revenue retention across our broad customer base — from developer-led self-serve to mid-market accounts — through a combination of tech-touch programs, digital engagement, and a high-performing customer success team.
You will report directly to the VP of Customer Success and partner closely with Product, Marketing, and Sales to ensure customers realize deep value from CodeRabbit at every stage of their lifecycle. You will set direction, hire and develop your team, and be accountable for the outcomes.
Team Leadership & Org Building
Hire, develop, and lead a team of program managers, renewals managers, and other digital success specialists to focus on CodeRabbit’s scaled customers
Retention & Expansion Strategy
Own net revenue retention (NRR) for scaled customers, including retention, expansion, and adoption metrics
Operations & Analytics
Great candidates often have these qualifications:
Excellent cross-functional collaborator — you work as a peer with Product, Marketing, and Sales, not just in reaction to them
Hands-on experience with Gainsight, Mixpanel, Amplitude, or similar CS and product analytics tooling
Great candidates may also have one or more of these qualifications:
Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps
Pay range for this role is $200k - $300K. Actual salary will be based on job-related skills, experience, and location.
To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.
