Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.
What you will have an opportunity to do:
The Guest Services Attendant plays a crucial role in providing an outstanding experience to our guests by delivering exceptional service in valet, bell, and transportation duties. This position requires a highly motivated and energetic individual who excels in multitasking and possesses strong communication skills. The ideal candidate will ensure that guest expectations are exceeded from the moment they arrive until their departure.
Work performed indoors and outdoors, Employee may be exposed to fumes, odors, and hot and cold temperatures. An employee will be required to stand and run for long periods of time on cement floors and occasionally walk or run on uneven surfaces. An employee may be exposed to secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All duties are performed in accordance with department and Sunseeker Resort policies, practices, and procedures.
JOB DUTIES:
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Valet Services:
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Greet guests upon arrival with a warm, welcoming smile and offer assistance with valet parking, setting a positive tone for their stay.
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Provide timely and courteous car valet services to guests upon arrival and departure.
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Ensure the secure handling and storage of vehicles.
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Maintain a prompt, efficient, and accurate retrieval system for guest vehicles.
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Bell Services:
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Greet guests warmly and assist with luggage, including delivery to and retrieval from guest rooms.
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Offer orientation information about the resort, amenities, and services available in the hotel.
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Assist with dry cleaning requests, group room drops, and deliveries promptly, ensuring to follow all procedures.
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Respond to guest inquiries and requests promptly, ensuring guest satisfaction.
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Transportation Duties:
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Coordinate and provide transportation services for guests as required, which may include shuttle services to local destinations, golf cart shuttling, or arranging for other transportation modes.
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Ensure the vehicle’s cleanliness and maintenance, reporting any issues or concerns to management immediately.
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Conduct regular inspections on company vehicles before and after runs.
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General Duties:
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Maintain a thorough knowledge of hotel services, room locations, amenities, outlet hours of operations, and surrounding areas.
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Handle guest belongings with utmost care and security.
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Collaborate with the front office and other hotel departments to ensure a seamless guest experience.
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Follow all hotel safety and security policies and procedures.
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Participate in training and development sessions to improve job performance.
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Perform other duties as assigned.
What are we looking for?
Required:
- Must be 21 years old.
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Motor Vehicle Record check required and Valid Driver's license in possession always, while on-duty.
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Previous experience in a similar role in the hospitality industry preferred.
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Physical ability to lift and carry heavy items and stand for extended periods.
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Must be able to drive automatic, standard vehicles, and electric vehicles.
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Experience with Forbes Star, AAA, and Four Diamond standard a plus.
OTHER MINIMUM REQUIREMENTS: KNOWLEDGE/SKILLS/ABILITIES:
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Ability to work varied shifts, including weekends and holidays.
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Ability to work in all weather conditions.
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Excellent customer service skills.
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Excellent communication and interpersonal skills.
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Ability to function well under pressure, manage multiple priorities, and meet established waiting times.
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Must possess mature personal discretion and sound judgment.
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Professional appearance and demeanor.
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Have high sense of integrity and accountability.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
