Job Summary:
Coordinate activities and resources in support of ASI-Southeast especially in the area of Production.
Job Tasks:
- Effectively communicate with new and existing customers about product and service information, identify and discuss their needs, and explain how these needs could be met with specific products and services.
- Quote prices and other bid specifications.
- Answer customers’ questions about products, prices, availability, and product uses.
- Keep records of customer interactions and transactions, recording details or inquiries, complaints, and comments, as well as actions taken.
- Emphasize product features based on analyses of customers’ needs, and on technical knowledge of product capabilities and limitations.
- Resolve customer complaints by performing activities such as exchanging product, processing credits, and adjusting invoices.
- Maintain customer records, using automated systems.
- Identify prospective customers by using business directories, following leads from existing clients.
- Prepare sales contracts for orders obtained, and submit orders for processing and shipment.
- Select the correct products or assist customers in making product selections, based on customers’ needs, product specifications, and applicable regulations.
- Collaborate with colleagues to exchange information such as selling strategies and marketing information.
Regulatory Requirements:
- High School Diploma/GED
- A minimum of three years of work-related skill, knowledge, or experience is needed (Quoting & Customer service experience in manufacturing setting is required)
Language Skills:
- Ability to communicate effectively in English.
- Additional languages preferred.
- Proper telephone etiquette
Skills:
- Ability to apply common sense to carry out detailed but uninvolved written or oral instructions.
- Ability to read and understand equipment operation manuals, Material Safety Data Sheets, and other literature as required.
- Basic computer knowledge in word and excel.
- Good mathematics skills
- Troubleshooting
- Critical Thinking/Problem solving
Work Activities:
- Communicating with Management, Peers, or Subordinates
- Communicating with customers and vendors by telephone and face to face
- resolve customer complaints and problems
- Complete forms, spreadsheets and orders
- match quotes and orders
- handle customer grievances
- order materials, products, etc in a timely manner
- monitor orders to meet shipping dates
- read excel spreadsheets and avante orders
- adhere to and promote the company safety programs
Email Human Resources
or Call 706-827-2700 ext. 6389
