About WMT
At Windmill Transport, we do more than move freight. We build lasting partnerships and create opportunities for our people to grow. For over 20 years, we've delivered reliable transportation and logistics solutions while fostering a culture built on collaboration, innovation, and continuous improvement. We're proud to have been recognized as one of West Michigan's Best and Brightest Companies to Work For for eight consecutive years, reflecting our commitment to investing in our employees and creating an environment where people can thrive.
Role Description
The Account Manager role is a full-time, on-site position based in Holland, MI. This role is responsible for managing and growing assigned customer accounts, serving as the primary point of contact for day-to-day logistics needs and service inquiries. The Account Manager will coordinate freight movements, communicate with carriers and internal teams, track shipments, and proactively resolve service issues to ensure on-time delivery and high customer satisfaction. Daily activities include building and maintaining relationships with customers, analyzing account performance, and identifying opportunities to improve service and efficiency.
Critical Job Functions
- Drive volume and margin growth within a core set of customers
- Track, Trace and manage shipments within your book of business daily and monthly
- Proactively provide customer service to ensure shipments are on time for delivery and on time for pickup.
- Monitor and ensure shippers KPIS are being met, while delivering on superior customer service
- Collaborating with internal team members in a team-oriented environment.
- Onboard new carriers to handle shipping lanes for our customers
- Book shipments with our partner carriers and ensure all information is correct and accurate.
- Set appointments at shippers and receivers and relay this information to our partner carriers.
- Will transition to take on quoting for all accounts near tail end of Tenure in Account Manager to Senior Account Manager.
Knowledge, Skills, & Abilities
- Understanding and utilizing current Logistics trends and projections in the Freight Brokerage market
- Strong communication, negotiation, and problem-solving skills
- Competitive nature with a sense of urgency in a fast-paced environment
- Excellent interpersonal and customer service skills
- Possess organizational skills in a detail-oriented setting
- Team player with ability to multi-task in a results-driven environment
Qualifications
- Preferred Bachelor’s degree in business or related field
- MS Office Skills and related computer knowledge
- Preferred 1-3 years
- Preferred 1-3 years of Account Management experience or relevant experience
- Preferred 1-3 years of customer service experience
Benefits
- Competitive base salary + bonus opportunities
- Paid time off
- Company paid Holidays and Floating Holidays
- Paid parental leave
- Competitive Benefit Package, including Medical, Dental, and Vision
- 401(k) with Company Matching
Pay: $42,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Paid time off
- Paid training
- Vision insurance
Application Question(s):
- What is your preferred start date?
- Are you able to work onsite?
- How many years of relevant work experience do you have in a similar role?
- Will you now or in the future require immigration sponsorship for employment visa status?
- What is your desired salary?
- Do you want to tell us anything else about yourself?
Work Location: In person
