CLIENT SERVICES COORDINATOR
ESSENTIAL FUNCTION: Manages and coordinates reception, serving as the first, trauma-informed point of
contact for hotline callers, face-to-face clients, and visitors. Provides general support services.
SPECIFIC DUTIES AND RESPONSIBILITIES:
- Maintain communication with others and work to fulfill the agency’s mission, vision and philosophy. This
includes attending regularly scheduled team meetings.
- Answer multi-line phone system, including the crisis hotline, directing calls as required.
- Accurately record client information.
- Maintain front reception and waiting rooms, ensuring common areas are clean and well organized.
- Manage correspondence and inquiries, routing as appropriate.
- Manage inventory of all client forms and brochures, ensuring clients are provided appropriate paperwork
upon arrival and answers paperwork-related questions.
- Provide general support to staff.
- Accurately maintains client files and other filing systems.
- Recognize personal emotions, thoughts and values and how they influence behavior, managing their
effects on service provision.
- Report any incident of child or elder abuse to the appropriate Hope Alliance team member.
- Assist with the collection and maintenance of data for statistical and programming purposes.
- Assist with recruitment, training, and engagement of volunteers and interns as well as community
education efforts.
- Perform administrative tasks as assigned by Client Services and Development teams, including,
but not limited to, creating name tags for new hires, scanning and depositing checks, creating
purchase orders for administrative services, and assisting with transitional housing needs.
- Perform other duties as assigned by Chief Administrative Officer and/or the Chief Executive Officer.
SPECIAL SKILLS AND EDUCATION:
- Bachelor’s Degree in Human Service field preferred, with a focus on Social Work. Equivalent relevant
experience may be substituted in place of a degree.
- Two years’ experience answering a multiline phone system.
- Ability to quickly and accurately analyze problems and identify solutions, including immediate crises.
- Must be able to successfully complete the agency-provided State Certification Training, during evening and
weekend hours, within 90 days of hire date, and successfully complete a written exam and skills
assessment designed to evaluate the special knowledge and skills required for continued certification.
- Must be able to maintain State Certification by documenting annually: six hours of continuing education and
the provision of 100 hours of direct services at minimum.
- Experience prioritizing independently, managing multiple and sometimes competing tasks, and meeting
deadlines and desired outcomes.
- Experience working with allies and partners such as law enforcement.
- Adequate personal health, social maturity, emotional stability and effective stress management skills.
- Sensitivity to varying cultural, ethnic, and social backgrounds, values, attitudes, and languages, as well as
tact, poise, professionalism, diplomacy, teamwork, humor, and ability to interact with people from all walks
of life.
20250821-HR-Client Services Coordinator FTStaff Signature Date
- Computer proficiency in email and productivity software products.
- Ability to stoop, bend and lift 30 pounds as well as the ability to move about inside the office to access file
cabinets and other office equipment.
- Routinely use computer and other office equipment such as phones, fax, printer, and copier.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. While performing the
duties of this job, the employee is typically working in a climate-controlled office environment but
sometimes exposed to weather conditions prevalent at the time. The noise level in the work
environment is usually moderate.
- Normal workday physical activity includes frequent sitting, standing and walking.
- Requires employee to use hands, arms, legs, neck and head while performing tasks.
- Requires occasional twisting at desk when answering phone or keyboarding.
- Requires retrieving files by pulling and pushing cabinet drawers with occasional bending,
squatting, kneeling, and reaching above shoulder level.
- Requires frequent data entry into computer keyboard.
- Requires extensive speaking in person and on the telephone with staff and others.
- Requires occasional lifting and/or moving up to 30 pounds.
SCHEDULE REQUIREMENTS:
- Required at least 40-hour work week.
- Schedule is subject to change as assigned by Chief Administrative Officer to meet agency needs.
Pay: $24.88 - $29.97 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
