About Flytech
Join the Future of Hardware Solutions at Flytech TechnologyCome be part of a $xxx dollar global business. FlytechUSA, founded in 1989 at Silicon Valley, has been working closely with industrial automations, hospitality, retail, medical, and commercial venues by providing Hardware solution for 30 years. We are part of the world market leader of POS manufacturer, Flytech Technology, who is experienced and capable in designing application specific hardware to bring the latest and innovative solutions to optimize the customer experience.
We are currently undergoing a strategic transformation, transitioning our service headquarters into a supply chain company. As part of this initiative, we are actively expanding our team to propel Flytech USA towards new heights. Join us in achieving our ambitious goals!
Job Description
As a Service/Support Technician, you'll play a crucial role in providing specialized technical support services. Collaborate closely with customers and internal teams to diagnose, troubleshoot, and resolve complex issues.
Highly welcome freshman or zero experience junior to join us at Flytech Technology and help us shape the future of the hardware solutions industry. We offer comprehensive training to help you develop into a skilled professional technician, opening doors to various career paths, including the potential to advance into roles such as Project Manager. Apply today to explore your possibilities!
What You’ll Accomplish?
● Work with technical team to ensure customer satisfaction through efficient and timely maintenance, repair, and installation of Flytech Technology products
● Provide technical support to customers and train them on the use and service of Flytech products.
● Analyze service reports and work with R&D team to identify recurring issues in order to develop solutions to improve product performance.
● Maintain accurate records of all services provided and parts used, and regularly update the inventory system.
● Internal IT responsibilities
● Responsible for testing new products and providing feedback to the PM/R&D team.
● May need to travel to customer sites to provide onsite equipment maintenance and repair.
● (Organize) logistic and warehousing.
What Are We Looking For?
● Experience with PC and OS troubleshooting, repair and support
● Strong problem-solving skills
● Warehouse management
● Customer service orientation
● Team collaboration
● Effective communication
● Attention to detail
● English fluent & Mandarin fluent preferred.
What We Offer?
· Company Holiday, Paid Time off and Sick leave
- Comprehensive Healthcare, Dental, and Vision
- Snack bar & drinks
- Well-rounded Training Program
About Our Team
We have some of the most hardworking people in the world on our team and our collaborative talent continues to drive Flytech’s growth. We are seeking independent and passionate technician for computer hardware! Our vision is to keep redefining excellence in our products and services embodied by our core values in designing for service, manufacturing, quality and cost. We are committed to enriching customer’s user experience!
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licenses and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- San Jose, CA 95112 (Required)
Ability to Relocate:
- San Jose, CA 95112: Relocate before starting work (Required)
Work Location: In person
