Job Summary
We are seeking an enthusiastic and results-driven General Manager to lead our Potbelly Sandwich Shop with energy, integrity, and a passion for delivering outstanding guest experiences. In this leadership role, you will oversee all aspects of daily restaurant operations, inspire and develop your team, and create a welcoming environment where customers receive great food and exceptional service. You will be responsible for driving sales, maintaining operational excellence, ensuring food safety, and fostering a positive, high-performing team culture.
Responsibilities
- Lead all day-to-day restaurant operations to ensure efficient service, food quality, cleanliness, and an exceptional guest experience.
- Recruit, hire, train, coach, and develop team members to build a motivated, customer-focused workforce.
- Create and manage employee schedules to ensure proper staffing while meeting labor goals.
- Maintain inventory levels by ordering products, controlling food costs, minimizing waste, and ensuring product freshness.
- Ensure all food is prepared and served according to Potbelly brand standards and food safety guidelines.
- Oversee cash handling, daily deposits, and accurate use of the POS system.
- Monitor restaurant performance by analyzing sales, labor, food costs, and profit and loss reports to identify opportunities for growth and improved profitability.
- Maintain a clean, safe, and organized restaurant while ensuring compliance with all health, safety, and company standards.
- Lead each shift by motivating the team, resolving guest concerns promptly, and ensuring smooth operations during peak business periods.
- Foster a positive team environment that encourages accountability, teamwork, recognition, and continuous improvement.
- Support local marketing initiatives, catering opportunities, and community engagement to drive sales and build customer loyalty.
Qualifications
- 3+ years of restaurant management experience, preferably in a fast-casual, quick-service, or high-volume restaurant environment.
- Proven leadership experience with hiring, coaching, developing, and retaining high-performing teams.
- Strong understanding of restaurant operations, including food safety, inventory management, labor scheduling, and cost control.
- Experience managing budgets, cash handling, and profit and loss performance.
- Proficiency with POS systems and restaurant technology.
- Excellent communication, organizational, and problem-solving skills.
- Ability to thrive in a fast-paced environment while maintaining a positive attitude and delivering exceptional hospitality.
- Strong commitment to quality, cleanliness, teamwork, and guest satisfaction.
- Flexibility to work days, evenings, weekends, and holidays as business needs require.
- Catering or off-premise operations experience is a plus.
If you're passionate about developing people, serving great food, and creating memorable guest experiences, we'd love to have you lead our team. Join Potbelly Sandwich Works and help create a fun, welcoming environment where both employees and guests feel at home while driving operational excellence and business success.
This version reflects the tone and expectations commonly associated with Potbelly Sandwich Works by emphasizing hospitality, team development, fast-casual operations, guest satisfaction, and brand standards.
Pay: $57,000.00 - $69,000.00 per year
Work Location: In person
