Individuals in this role should minimally be able to articulate or demonstrate the following:
Deep knowledge of DFR programs, systems, and policies, including strong understanding of SNAP, TANF, and Health Coverage eligibility requirements; and extensive familiarity with multiple FSSA computer systems used in eligibility determinations.
Strong analytical and problem‑solving skills to evaluate complex system issues, interpret policy changes, and make sound, timely recommendations.
Ability to manage and lead subject matter experts, including supervising multiple employees and providing direction, coaching, and oversight.
Comfort with high‑volume communication, including responding to frequent requests for information, managing escalations, and maintaining clear, professional communication with internal and external partners.
Strong project coordination skills, with the ability to participate in and represent DFR in ongoing system enhancement and maintenance efforts, multi‑agency meetings, and vendor interactions.
Solid understanding of State and Federal rules, regulations, and procedures, and the ability to ensure system and process decisions align with compliance expectations.
Capacity to anticipate problems and initiate corrective actions, including assessing risks, identifying gaps, and driving solutions.
Effective collaboration skills, working with a broad range of partners: policy staff, operations teams, training teams, executives, vendors, contractors, and advocacy groups.
Ability to evaluate business processes and identify opportunities to improve efficiency, accuracy, and operational performance.
Strong communication (written and verbal), including the ability to clearly document findings, communicate system impacts, and present recommendations to the DFR Executive Team.
Comfort working in a dynamic, high‑complexity environment, handling multiple projects, frequent changes, and daily technical or operational challenges
Commitment to maintaining positive working relationships with local, state, and federal partners, as well as internal teams and service providers
Readiness for statewide travel, as needed for meetings, collaboration, or field support.
- Ability to delegate work, set clear direction, and manage workflow.
- Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skill sets.
A degree is not required. However, at least 5 + years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. Completion of relevant education degree(s) may substitute for equivalent years of experience.
Individuals should have the ability to perform essential functions with or without accomodations.
