The Opportunity:
A Bartender will mix and serve drinks to patrons (directly or through wait staff), wait on Bar patrons and serve items from the bar menu, create bar menu items, and all food preparation associated with Bar service.
A server will exceed the expectations of all guests in a multitude of tasks that include but are not limited to taking orders and serving food and beverages to patrons at tables in dining establishment.
The person having this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, Servers must develop and maintain the company’s culture, values, and reputation in the public eye, and with all staff, guests, vendors, and partners.
Who We Are:
In the mid-1950s and 1960s, the Terrace Motor Hotel sat on the same location as the Hotel Magdalena and the Hotel Saint Cecilia. This 14-acre stretch off South Congress spanning five city blocks, including the Terrace Motor Hotel, eventually came to be owned by legendary musician Willie Nelson. In the 70s, he started Austin Opry House, a famous 1,700 seat music venue, and also built apartments for musicians and traveling road crew. We aim to honor our heritage and provide the same effervescent home to all who pass through.
We’re Proud to Offer Exceptional Benefits, which Include:
Medical, Dental, Vision, 401K with company match
Free room nights, Discounted and Friends & Family Room Rates
Generous Paid Time Off
Work-life benefits including wellbeing initiatives such as a complimentary Headspace
Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!
Key Responsibilities:
- Take beverage orders from serving staff or directly from patrons
- Mix ingredients to prepare and garnish cocktails and other beverages according to Bunkhouse standards
- Serve snacks or food items to customers as requested or submit order to Kitchen
- Clean glasses, utensils, and bar equipment
- Arrange bottles and glasses to make attractive displays
- Help plan and organize the menu and operations of the Cocktail Lounge or Bar
- Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
- Collect money for all orders taken
- Check identification of customers to verify age requirements for purchase of alcohol
- Attempt to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
- Order or requisition liquors and supplies
- Ask customers who become loud and unruly to leave
- Maintain a high level of cleanliness and safety in the work area
- Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
- Escort customers to their tables
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Describe and recommend wines to customers
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Inform customers of daily specials
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Take orders from patrons for food or beverage
- Must see to each guests’ special needs (i.e. dietary, splitting dishes, paying special attention to children)
- Garnish and decorate dishes in preparation for serving
- Assist with running of food
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Manage order times and informs guests of any delays in service and informs management
- Suggests and describes desserts or coffee at the completion of the guests’ meal
- Prepare checks that itemize and total meal costs and sales taxes and collect payments from customers
- Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
- Clean tables or counters after patrons have finished dining
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Perform food and beverage preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, brewing coffee, preparing hot or cold drinks, chilling wine
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers
- Always ensure open lines of communication with all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
- Maintain a high level of cleanliness and safety in the work area
- Ensure that all equipment is maintained in good, safe working condition
- Maintain an increased awareness of safety issues throughout the property
- Keep abreast of safety and emergency procedures and OSHA requirements
Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.
