Job Summary
We are seeking a dedicated and compassionate Client Care Coordinator to join our dynamic healthcare team. In this vital role, you will serve as the primary point of contact for clients, ensuring they receive exceptional support throughout their care journey. Your expertise will help facilitate seamless communication, coordinate services, and manage medical records, all while adhering to strict privacy and regulatory standards. This position offers an exciting opportunity to make a meaningful difference in the lives of individuals from diverse backgrounds, including underserved communities and those with complex behavioral health needs. If you thrive in a fast-paced environment and are passionate about patient service and case management, this role is perfect for you!
Duties
- Act as the main liaison between clients, healthcare providers, and community resources to ensure comprehensive care coordination
- Manage patient intake processes, including collecting medical histories and verifying insurance information in compliance with Medicaid regulations
- Utilize Electronic Health Records (EHR) systems to document medical records, treatment plans, discharge summaries, and case notes accurately
- Assist with discharge planning by coordinating follow-up appointments, community services, and medication management
- Apply medical coding expertise using CPT (Current Procedural Terminology), ICD-9, ICD-10 codes to ensure accurate billing and documentation
- Support behavioral health initiatives by working with individuals with co-occurring disorders and mental health conditions
- Ensure compliance with HIPAA regulations by safeguarding patient information and maintaining confidentiality at all times
Requirements
- Proven experience in hospital or acute care settings with a strong understanding of medical terminology and health insurance processes
- Knowledge of ICD-9/ICD-10 coding systems and CPT coding for accurate documentation and billing
- Background in social work or case management within behavioral health or pediatrics populations
- Familiarity with Medicaid regulations, discharge planning, and working with underserved communities
- Experience managing Electronic Health Records (EHR) systems and electronic health records (EHR) management practices
- Excellent patient service skills with the ability to work compassionately with individuals experiencing mental health or co-occurring disorders
- Ability to handle sensitive information in accordance with HIPAA standards and maintain strict confidentiality
- Strong organizational skills to manage multiple cases efficiently in a fast-paced environment
Join us as a Client Care Coordinator to empower individuals through compassionate support, meticulous coordination, and expert knowledge—making a positive impact every day!
Pay: From $16.00 per hour
Benefits:
- Disability insurance
- Paid sick time
- Vision insurance
Work Location: In person
