Description:
The Instrument Repair Technician Trainee works under the supervision and tutelage of experienced Repair Technicians to learn to repair and refurbish a full range of stainless surgical instruments according to original manufacturer and company specifications. The entry-level technician will learn to evaluate instrumentation and execute repairs according to industry best practices and the highest company standards. He/she must present a professional demeanor and take ownership of responsibilities, acting proactively on behalf of the company and the customer, and ensuring the highest quality customer experience.
Requirements:
During the course of training, the Instrument Repair Technician Trainee will learn to:
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Sharpen, straighten, align, refurbish, recondition, repair, replace missing or worn parts of customer instrumentation through various means according to industry best practices and company guidelines.
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Repair, calibrate, refurbish all general and specialty instrumentation and various other medical equipment as is customary to repair in a mobile lab, and forward other equipment to designated service location.
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Ensure all information provided to home office is correct and accurately recorded, including purchase order numbers where appropriate.
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Interact with hospital personnel in a professional and timely manner regarding repairs and upkeep of instrumentation to ensure customer service satisfaction.
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Adhere to hospital criteria, products, special contract terms, etc.
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Generate and distribute paperwork to customer such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer.
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Maintain a master tray list for the customer, including service dates
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Identify areas of improvement regarding quality issues, and offer solutions
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Actively participate in continued education and training
Capabilities:
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Teachable, able to follow instructions, and willing to learn
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Mechanical aptitude required
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Acute attention to detail and aptitude for analyzing and solving problems
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Ability to work in a fast-paced environment while keeping safety and service paramount
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Capable of using both hands to manipulate instruments, tools and machinery
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Ability to maintain a professional demeanor
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Capable of standing/being on feet majority of the day
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Basic computer skills
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Ability to read, write, speak, and understand English
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High school graduate or equivalent
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Relevant experience preferred
